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dc.contributor.authorRamkissoon, Haywantee
dc.contributor.authorMavondo, Felix
dc.contributor.authorSowamber, Vishnee
dc.date.accessioned2020-12-04T12:38:57Z
dc.date.available2020-12-04T12:38:57Z
dc.date.issued2020-11-22
dc.identifier.citationRamkissoon, H., Mavondo, F. and Sowamber, V., (2020). 'Corporate social responsibility at LUX* resorts and hotels: Satisfaction and loyalty implications for employee and customer social responsibility'. Sustainability, 12(22), pp. 1-22.en_US
dc.identifier.doi10.3390/su12229745
dc.identifier.urihttp://hdl.handle.net/10545/625444
dc.description.abstractCorporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Maldives. Structural equation modelling was employed. Findings reveal: (1) organizational CSR is positively related to employee social responsibility; (2) organizational CSR is negatively associated with customer social responsibility; (3) employee social responsibility is negatively related to customer social responsibility; (4) employee social responsibility is negatively related to customer delight; (5) customer social responsibility is positively related to customer satisfaction; and (6); customer social responsibility is positively related to customer delight. Strategic CSR initiatives with a multi-stakeholder engagement approach are discussed. Keywords: corporate social responsibility; stakeholder engagement; employee; customer satisfaction; loyaltyen_US
dc.description.sponsorshipN/Aen_US
dc.language.isoenen_US
dc.publisherMDPI AGen_US
dc.relation.urlhttps://www.mdpi.com/2071-1050/12/22/9745en_US
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/
dc.subjectRenewable Energy, Sustainability and the Environmenten_US
dc.subjectGeography, Planning and Developmenten_US
dc.subjectManagement, Monitoring, Policy and Lawen_US
dc.subjectcorporate social responsibilityen_US
dc.subjectstakeholder engagementen_US
dc.subjectemployeeen_US
dc.subjectcustomer satisfactionen_US
dc.subjectloyaltyen_US
dc.titleCorporate social responsibility at LUX* resorts and hotels: Satisfaction and loyalty implications for employee and customer social responsibilityen_US
dc.typeArticleen_US
dc.identifier.eissn2071-1050
dc.contributor.departmentUniversity of Derby, Derby Business Schoolen_US
dc.contributor.departmentUiT, School of Business & Economics, The Arctic University of Norwayen_US
dc.contributor.departmentUniversity of Johanneshburg, Johannesburg Business School, South Africaen_US
dc.contributor.departmentMonash University, Melbourne, Victoria, Australiaen_US
dc.contributor.departmentUniversity of Coventryen_US
dc.identifier.journalSustainabilityen_US
dc.identifier.piisu12229745
dc.source.journaltitleSustainability
dc.source.volume12
dc.source.issue22
dc.source.beginpage9745
dcterms.dateAccepted2020-11-17
dc.author.detail786764en_US


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