Performance measurement for supply chains in the Industry 4.0 era: A balanced scorecard approach

Abstract

The purpose of this paper is to present a theoretical approach based on the Balanced Scorecard (BSC) with regards to Performance Measurement (PM) in supply chains for the Industry 4.0 era. This paper combines the literature on PM and specifically the BSC related to the dimensions of supply chain in the context of Industry 4.0. Dimensions extracted from the literature based on supply chains within the context of Industry 4.0 showed a strong alignment with the four perspectives of the BSC, which make it suitable to be considered as a Performance Measurement System (PMS) for supply chains in this new context. From theoretical perspective, this study contributes to the limited literature on PM for supply chains in industry 4.0 era. The study proposes a supply chain 4.0 scorecard and strongly support researchers to conduct future empirical researches in order to get a deeper understanding about PM in supply chains in the Industry 4.0 era. As limitations, the theoretical framework proposed needs further empirical research in other to validate it and obtain new insights over the investigation conducted and presented into this paper. Practitioners can use this study as a guide to develop more effective Performance Measurement Systems (PMSs) in their organizations. This research is unique as it addresses a significant knowledge gap related to PM in Supply Chains in the Industry 4.0 era. It brings a significant contribution in terms of understanding how to measure performance in supply chains in this new era.