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    Impact of sustainability practices on hospitality consumers’ behaviors and attitudes: The case of LUX* resorts & hotels

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    Authors
    Sowamber, Vishnee
    Ramkissoon, Haywantee
    Movondo, Felix
    Affiliation
    Monash University
    Issue Date
    2017-10-02
    
    Metadata
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    Abstract
    The growing volume of research on customers’ attitudes towards sustainability practices in the hospitality sector has attracted significant interest from researchers and managers in the past decade. This chapter investigates the relationship between sustainability practices in hotels and its influence on consumers’ attitudes and behaviors, and the brand. Using LUX* Resorts & Hotels as a case study, this chapter provides insights into the growing importance of sustainability practices among resorts and hotels. It shows how consumers play an important role in shifting a business strategy towards a more sustainable course. This chapter will be of value to practitioners in helping them align their strategies with customers’ expectations. It contributes to the pool of studies on sustainability in hotels and resorts, which will assist researchers in furthering research and reflection in this area.
    Citation
    Sowamber, V., Ramkissoon, H., & Mavondo., F. (2018). 'Impact of sustainability practices on hospitality consumers' behaviors and attitudes: the case of LUX* Resorts & Hotels. In Gursoy, D. (ed.). 'The Routledge handbook of Hospitality Marketing'. Abingdon: Routledge, pp. 384-396 .DOI: 10.4324/9781315445526.ch32
    Publisher
    Routledge
    URI
    http://hdl.handle.net/10545/624491
    DOI
    10.4324/9781315445526
    Additional Links
    https://www.taylorfrancis.com/books/e/9781315445526/chapters/10.4324/9781315445526-32
    Type
    Book chapter
    Language
    en
    ISSN
    9781315445526
    ae974a485f413a2113503eed53cd6c53
    10.4324/9781315445526
    Scopus Count
    Collections
    Buxton Centre for Contemporary Hospitality

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