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dc.contributor.authorRamkissoon, Haywantee
dc.date.accessioned2020-02-17T16:11:46Z
dc.date.available2020-02-17T16:11:46Z
dc.date.issued2017-10-02
dc.identifier.citationRamkissoon, H. (2018). 'Hospitality consumers’ decision-making'. In Gursoy, D. (ed.). 'The Routledge Handbook of Hospitality Marketing'. Abingdon: Routledge, pp. 271-283.en_US
dc.identifier.isbn9781315445526-22
dc.identifier.doi10.4324/9781315445526-22
dc.identifier.urihttp://hdl.handle.net/10545/624490
dc.description.abstractWith growing insights and the call for more sustainable practices to contribute to the protection of the environment, consumers of tourism and hospitality are becoming more ecologically conscious, demanding more sustainable products. This chapter provides a review of the behavioral models most relevant to choice of hospitality products and services. It contributes to the existing repertoire of knowledge through an exploration of information processing, personal efficacy, innovation and image as important factors influencing hospitality consumers’ decision-making, and presents a range of theoretical and practical implications. It is expected to assist hospitality providers to understand consumers’ decision-making when choosing sustainable hospitality products and services. This will allow practitioners to make informed decisions regarding the provision of sustainable and innovative hospitality products and services sought by the target audience.en_US
dc.description.sponsorshipN/Aen_US
dc.language.isoenen_US
dc.publisherRoutledgeen_US
dc.relation.urlhttps://www.taylorfrancis.com/books/e/9781315445526/chapters/10.4324/9781315445526-22en_US
dc.subjectHospitalityen_US
dc.subjectConsumer decision-makingen_US
dc.subjecthttps://www.taylorfrancis.com/books/e/9781315445526/chapters/10.4324/9781315445526-22en_US
dc.titleHospitality consumers’ decision-makingen_US
dc.typeBook chapteren_US
dc.contributor.departmentMonash Universityen_US
dc.source.booktitleThe Routledge Handbook of Hospitality Marketing
dc.source.beginpage271
dc.source.endpage283
dcterms.dateAccepted2017-10-02
dc.author.detail786764en_US


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