Authors
Ramkissoon, HaywanteeAffiliation
Monash UniversityIssue Date
2017-10-02
Metadata
Show full item recordAbstract
With growing insights and the call for more sustainable practices to contribute to the protection of the environment, consumers of tourism and hospitality are becoming more ecologically conscious, demanding more sustainable products. This chapter provides a review of the behavioral models most relevant to choice of hospitality products and services. It contributes to the existing repertoire of knowledge through an exploration of information processing, personal efficacy, innovation and image as important factors influencing hospitality consumers’ decision-making, and presents a range of theoretical and practical implications. It is expected to assist hospitality providers to understand consumers’ decision-making when choosing sustainable hospitality products and services. This will allow practitioners to make informed decisions regarding the provision of sustainable and innovative hospitality products and services sought by the target audience.Citation
Ramkissoon, H. (2018). 'Hospitality consumers’ decision-making'. In Gursoy, D. (ed.). 'The Routledge Handbook of Hospitality Marketing'. Abingdon: Routledge, pp. 271-283.Publisher
RoutledgeDOI
10.4324/9781315445526-22Additional Links
https://www.taylorfrancis.com/books/e/9781315445526/chapters/10.4324/9781315445526-22Type
Book chapterLanguage
enISBN
9781315445526-22ae974a485f413a2113503eed53cd6c53
10.4324/9781315445526-22