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dc.contributor.authorHe, Qile
dc.contributor.authorGhobadian, Abby
dc.contributor.authorGallear, David
dc.contributor.authorBeh, Loo-See
dc.contributor.authorO'Regan, Nicholas
dc.date.accessioned2020-02-13T10:40:15Z
dc.date.available2020-02-13T10:40:15Z
dc.date.issued2016-03-14
dc.identifier.citationKumar, V., Amorim, M., Bhattacharya, A., Garza-Reyes, J.A., He, Q., Ghobadian, A., Gallear, D., Beh, L.S. and O'Regan, N., (2016). 'Towards conceptualizing reverse service supply chains'. Supply Chain Management: An International Journal, pp. 166-179. DOI:10.1108/scm-01-2015-0035.en_US
dc.identifier.issn1359-8546
dc.identifier.doi10.1108/scm-01-2015-0035
dc.identifier.urihttp://hdl.handle.net/10545/624468
dc.description.abstractRecognizing the heterogeneity of services, this paper aims to clarify the characteristics of forward and the corresponding reverse supply chains of different services. The paper develops a two-dimensional typology matrix, representing four main clusters of services according to the degree of input standardization and the degree of output tangibility. Based on this matrix, this paper develops a typology and parsimonious conceptual models illustrating the characteristics of forward and the corresponding reverse supply chains of each cluster of services. The four main clusters of service supply chains have different characteristics. This provides the basis for the identification, presentation and explanation of the different characteristics of their corresponding reverse service supply chains. The findings of this research can help future researchers to analyse, map and model forward and reverse service supply chains, and to identify potential research gaps in the area. The findings of the research can help managers of service firms to gain better visibility of their forward and reverse supply chains, and refine their business models to help extend their reverse/closed-loop activities. Furthermore, the findings can help managers to better optimize their service operations to reduce service gaps and potentially secure new value-adding opportunities. This paper is the first, to the authors ' knowledge, to conceptualize the basic structure of the forward and reverse service supply chains while dealing with the high level of heterogeneity of services.en_US
dc.description.sponsorshipN/Aen_US
dc.language.isoenen_US
dc.publisherEmeralden_US
dc.relation.urlhttps://www.emerald.com/insight/content/doi/10.1108/SCM-01-2015-0035/full/htmlen_US
dc.relation.urlhttps://core.ac.uk/download/pdf/42600407.pdfen_US
dc.relation.urlhttps://bura.brunel.ac.uk/bitstream/2438/13285/1/Fulltext.pdfen_US
dc.relation.urlhttps://uwe-repository.worktribe.com/output/919582en_US
dc.relation.urlhttp://centaur.reading.ac.uk/62913/en_US
dc.subjectServiceen_US
dc.subjectSCMen_US
dc.subjectService supply chainen_US
dc.subjectForward supply chainen_US
dc.subjectReverse supply chainen_US
dc.titleTowards conceptualizing reverse service supply chainsen_US
dc.typeArticleen_US
dc.contributor.departmentCoventry Universityen_US
dc.contributor.departmentUniversity of Readingen_US
dc.contributor.departmentBrunel Universityen_US
dc.contributor.departmentUniversity of Malaya, Kuala Lumpur, Malaysiaen_US
dc.contributor.departmentUniversity of the West of Englanden_US
dc.identifier.journalSupply Chain Managementen_US
dc.source.journaltitleSupply Chain Management: An International Journal
dc.source.volume21
dc.source.issue2
dc.source.beginpage166
dc.source.endpage179
dcterms.dateAccepted2015-09-14
dc.author.detail300211en_US


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