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    A CONCEPTUALISATION OF MANAGEMENT BASED ON THE LIVED EXPERIENCE OF HOSPITALITY MANAGERS AND EMPLOYEES

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    Name:
    Olivia Ramsbottom PhD Thesis - ...
    Embargo:
    2021-05-22
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    3.881Mb
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    Authors
    Ramsbottom, Olivia
    Issue Date
    2019-05-22
    
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    Abstract
    This research conceptualises management in response to the lack of an absolute definition in the management literature. Three concepts: Management as Learning ; the Co-dependency of management; and management as Doing and Thinking are developed from the literature and a two-stage study carried out in the context of hospitality management supports these concepts. The study results in a unique framework for the 21st century hospitality manager and recommendations for management development linked to management practice. The research is critical social constructivist and uses a phenomenological strategy. A two stage process of semi-structured interviews was employed to elucidate the experiences of 32 employees and managers in 4* and 5* hotels predominantly in London, UK with regards to the key themes of effective management. The work elicits a body of rich, living data that is interpreted to create a unique framework for the 21st century hospitality manager, which includes: - co-dependency and management as learning as linked concepts; key skills and activities for effective management; and an understanding of the required combination - confirmation that a balance of specific and universal skills are needed for hospitality management - a Manager Role mind map and table of key criteria for the transition from specialist to manager. The contributions of this research are threefold: - Theoretical: the work identifies three key fundamentals of management, filling a gap in the general management literature. - Contribution to Knowledge: the research is contextualised to hospitality management and is an application of an unusual paradigmatic approach: both contributions to the hospitality management literature. The research also fills a gap in the literature in the absence of definitions of management. - Practical: the work results in a model to be tested through application to hospitality management.
    Publisher
    University of Derby
    URI
    http://hdl.handle.net/10545/623792
    Type
    Thesis or dissertation
    Language
    en
    Collections
    Business, Law and Social Sciences

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