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    Conflict management styles used by nurses in Jordan

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    Authors
    Al-Hamdan, Zaid
    Norrie, Peter
    Anthony, Denis cc
    Affiliation
    University of Leeds
    Jordan University of Science and Technology, Jordan
    De Montfort University, Leicester
    Issue Date
    2014-02-01
    
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    Abstract
    The aim of this study is to investigate the conflict management styles used by nurse managers in Jordan. There are five main styles which nurse managers use to deal with conflict. At present research into their utilisation is dominated by reports from Western countries. This research is the second to investigate their use by nurses in an Arab country and it illustrates both similarities and differences with this earlier work, allowing an initial profile to be constructed which may be applicable to the larger Arab world of health care. Cross sectional quantitative survey of nurse managers in Jordan. The Rahim Organisation Conflict Inventory (ROCI II) questionnaire was completed by 350 (83% response).The nurse managers were most likely to use an integrating style of conflict management, followed in rank order by comprising, obliging, dominating and avoiding. A tentative model of the styles which nurse managers in Arab countries use to manage conflict is proposed, which suggests that these managers are likely to provide stable workplaces.
    Citation
    Al-Hamdan, Z., Norrie, P. and Anthony, D. (2014) ‘Conflict management styles used by nurses in Jordan’, Journal of Research in Nursing, 19(1), pp. 40–53. doi: 10.1177/1744987112466085.
    Publisher
    Sage
    Journal
    Journal of Research in Nursing
    URI
    http://hdl.handle.net/10545/623321
    DOI
    10.1177/1744987112466085
    Additional Links
    http://journals.sagepub.com/doi/10.1177/1744987112466085
    Type
    Article
    Language
    en
    ISSN
    1744-9871
    1744-988X
    ae974a485f413a2113503eed53cd6c53
    10.1177/1744987112466085
    Scopus Count
    Collections
    Health and Social Care Research Centre

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