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dc.contributor.authorCoyle, Hilary
dc.date.accessioned2018-10-26T14:34:40Z
dc.date.available2018-10-26T14:34:40Z
dc.date.issued2018
dc.identifier.citationCoyle, H. (2018), ‘Why do we need to measure performance? A local government perspective’ in Conway, E. and Byrne, D. (eds.) Contemporary issues in accounting: the current developments in accounting beyond the numbers, London: Palgrave Macmillan, pp. 145-166.en
dc.identifier.isbn9783319911120
dc.identifier.doi10.1007/978-3-319-91113-7
dc.identifier.other9783319911137
dc.identifier.urihttp://hdl.handle.net/10545/623082
dc.description.abstractPerformance measurement is always an interesting and emotive topic to discuss. Many people are comforted by calculating key performance indicators and feel that they are successful if they count everything they can. However nothing grows just by counting it. In this chapter we will look at what performance measurement is and some of the main theories used, like the Balanced Scorecard. We take a particular look at the public sector and specifically Local Government. Local Government has a more complicated “business model” since many of their service users are also taxpayers and they need to demonstrate that taxpayers’ funds have been spent fairly and responsibly. The conclusion of the chapter shows that more research is needed to see how performance measurement impacts performance overall.
dc.description.sponsorshipN/Aen
dc.language.isoenen
dc.publisherPalgrave Macmillanen
dc.relation.urlhttps://link.springer.com/chapter/10.1007/978-3-319-91113-7_8en
dc.subjectPerformance measurementen
dc.subjectLocal governmenten
dc.titleWhy do we need to measure performance? A local government perspective.en
dc.typeBook chapteren
dc.contributor.departmentUniversity of Derbyen
dc.internal.reviewer-noteSER to check duplicates.en
html.description.abstractPerformance measurement is always an interesting and emotive topic to discuss. Many people are comforted by calculating key performance indicators and feel that they are successful if they count everything they can. However nothing grows just by counting it. In this chapter we will look at what performance measurement is and some of the main theories used, like the Balanced Scorecard. We take a particular look at the public sector and specifically Local Government. Local Government has a more complicated “business model” since many of their service users are also taxpayers and they need to demonstrate that taxpayers’ funds have been spent fairly and responsibly. The conclusion of the chapter shows that more research is needed to see how performance measurement impacts performance overall.


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