The development of an outsourcing process model

Abstract

This paper aims to develop a dynamic process view of outsourcing. In the research, a longitudinal, grounded theory approach was used, with iterative steps of reviewing the current literature and knowledge on outsourcing and, in parallel, empirically examining the processes occurring with three case companies. The case companies, all from the telecommunications industry, outsourced at least three activities, which were examined over the course of 4 years. The research provided a dynamic model of the outsourcing process as well as identifying key drivers and influences on the process.