A conceptual framework for the implementation of quality management systems
Abstract
Some evidence suggests that Quality Management Systems (QMSs) make a positive contribution towards the competitiveness of organisations. However, evidence also suggests that organisations find their implementation difficult, and in many cases they are unsuccessful. This paper presents a conceptual framework that systematically guides organisations through a five-stage process to effectively implement and/or improve their QMSs and core business processes. The framework can be modified or amended to be adapted to the needs of specific industries and organisations. The paper discusses some of the main issues associated with the implementation of QMSs and summarises some of the frameworks and models that have been suggested for this purpose. Then, the paper explains, in detail, all the stages and activities of which the proposed conceptual framework consists. This paper's main contribution consists of the proposal of an alternative and novel approach for the implementation/improvement of QMS and business processes.Citation
Garza-Reyes, J. A. et al (2014) 'A conceptual framework for the implementation of quality management systems, Total Quality Management & Business Excellence, 26 (11-12):1298.Publisher
Taylor and FrancisJournal
Total Quality Management & Business ExcellenceDOI
10.1080/14783363.2014.929254Additional Links
http://www.tandfonline.com/doi/full/10.1080/14783363.2014.929254Type
ArticleLanguage
enISSN
14783363EISSN
14783371ae974a485f413a2113503eed53cd6c53
10.1080/14783363.2014.929254