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    A conceptual framework for the implementation of quality management systems

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    Authors
    Garza-Reyes, Jose Arturo cc
    Rocha-Lona, Luis
    Kumar, Vikas
    Affiliation
    University of Derby
    Issue Date
    2014-06-25
    
    Metadata
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    Abstract
    Some evidence suggests that Quality Management Systems (QMSs) make a positive contribution towards the competitiveness of organisations. However, evidence also suggests that organisations find their implementation difficult, and in many cases they are unsuccessful. This paper presents a conceptual framework that systematically guides organisations through a five-stage process to effectively implement and/or improve their QMSs and core business processes. The framework can be modified or amended to be adapted to the needs of specific industries and organisations. The paper discusses some of the main issues associated with the implementation of QMSs and summarises some of the frameworks and models that have been suggested for this purpose. Then, the paper explains, in detail, all the stages and activities of which the proposed conceptual framework consists. This paper's main contribution consists of the proposal of an alternative and novel approach for the implementation/improvement of QMS and business processes.
    Citation
    Garza-Reyes, J. A. et al (2014) 'A conceptual framework for the implementation of quality management systems, Total Quality Management & Business Excellence, 26 (11-12):1298.
    Publisher
    Taylor and Francis
    Journal
    Total Quality Management & Business Excellence
    URI
    http://hdl.handle.net/10545/622831
    DOI
    10.1080/14783363.2014.929254
    Additional Links
    http://www.tandfonline.com/doi/full/10.1080/14783363.2014.929254
    Type
    Article
    Language
    en
    ISSN
    14783363
    EISSN
    14783371
    ae974a485f413a2113503eed53cd6c53
    10.1080/14783363.2014.929254
    Scopus Count
    Collections
    Centre for Supply Chain Improvement

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