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dc.contributor.authorRocha-Lona, Luis
dc.contributor.authorAlvarez- Reyes, Silvia Edith
dc.contributor.authorGarza-Reyes, Jose Arturo
dc.contributor.authorKumar, Vikas
dc.date.accessioned2018-07-19T08:01:04Z
dc.date.available2018-07-19T08:01:04Z
dc.date.issued2015-09-17
dc.identifier.citationLona, L. R. et al (2015) 'An integrated approach of Six Sigma and QSAM methodologies for a pharmaceutical company: a shipment improvement process', International Journal of Lean Enterprise Research, 1 (3):266 .en
dc.identifier.issn17542294
dc.identifier.doi10.1504/IJLER.2015.071743
dc.identifier.urihttp://hdl.handle.net/10545/622830
dc.description.abstractThis paper presents a shipment improvement project in a pharmaceutical company to reduce distribution costs of a set of products shipped to Germany. The project consisted in the diagnosis and improvement of the shipment process through the deployment of quick scan audit methodology (QSAM) as a precursor to Six Sigma implementation. The original sample-shipments process was analysed to improve it and achieve the targets based on optimised sub-processes. The results showed a set of non-value added activities in transportation, motion, waiting, defects and the sub-utilisation of people. Based on the application of quality tools such as VSM, CFD, VOC, CTQ-Three under the Six Sigma approach, the improvements achieved a 26% reduction in cycle time, and no complaints from customers were reported since the implementation. A control plan was deployed to track shipments and maintain open and close communication with the customer. The resulting benefits had a significant impact on reducing distribution costs.
dc.description.sponsorshipN/Aen
dc.language.isoenen
dc.publisherInderscience Publishersen
dc.relation.urlhttp://www.inderscience.com/link.php?id=71743en
dc.rightsArchived with thanks to International Journal of Lean Enterprise Researchen
dc.subjectValue stream mappingen
dc.subjectQuick scan audit methodologyen
dc.subjectSix sigmaen
dc.subjectPharmaceutical manufacturing industryen
dc.subjectShipmenten
dc.subjectDistribution agreementsen
dc.subjectCustomer communicationsen
dc.subjectCost reductionen
dc.titleAn integrated approach of six sigma and QSAM methodologies for a pharmaceutical company: a shipment improvement process.en
dc.typeArticleen
dc.identifier.eissn17542308
dc.contributor.departmentNational Polytechnic Institute, Mexico Cityen
dc.contributor.departmentUniversity of Derbyen
dc.contributor.departmentUniversity of the West of Englanden
dc.identifier.journalInternational Journal of Lean Enterprise Researchen
html.description.abstractThis paper presents a shipment improvement project in a pharmaceutical company to reduce distribution costs of a set of products shipped to Germany. The project consisted in the diagnosis and improvement of the shipment process through the deployment of quick scan audit methodology (QSAM) as a precursor to Six Sigma implementation. The original sample-shipments process was analysed to improve it and achieve the targets based on optimised sub-processes. The results showed a set of non-value added activities in transportation, motion, waiting, defects and the sub-utilisation of people. Based on the application of quality tools such as VSM, CFD, VOC, CTQ-Three under the Six Sigma approach, the improvements achieved a 26% reduction in cycle time, and no complaints from customers were reported since the implementation. A control plan was deployed to track shipments and maintain open and close communication with the customer. The resulting benefits had a significant impact on reducing distribution costs.


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