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APMS 2017 - Paper 1- Revised ...
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Affiliation
Centro de Ciencias Económicas y AdministrativasUniversity of Derby
Instituto Politécnico NacionalESCA Santo Tomás
University of West England
Issue Date
2017-08-29
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This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.Citation
Maldonado-Guzman, G., Garza-Reyes, J.A., Rocha-Lona, L., Kumar, V. (2017), “Service innovation and performance in Mexican service SMEs”, IFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing, Hamburg, Germany, September 3-7, pp. 230-239Publisher
SpringerJournal
IFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable ManufacturingDOI
10.1007/978-3-319-66926-7_27Additional Links
https://link.springer.com/chapter/10.1007/978-3-319-66926-7_27Type
Meetings and ProceedingsLanguage
enISSN
18684238EISSN
1868422Xae974a485f413a2113503eed53cd6c53
10.1007/978-3-319-66926-7_27