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    Service innovation and performance in Mexican service SMEs

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    Name:
    APMS 2017 - Paper 1- Revised ...
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    Authors
    Maldonado-Guzman, Gonzalo
    Garza-Reyes, Jose Arturo cc
    Rocha-Lona, Luis
    Kumar, Vikas
    Affiliation
    Centro de Ciencias Económicas y Administrativas
    University of Derby
    Instituto Politécnico NacionalESCA Santo Tomás
    University of West England
    Issue Date
    2017-08-29
    
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    Abstract
    This empirical research investigates the influence of service innovation on the performance of service SMEs, especially within the context of a country with an emerging economy as it is the case of Mexico. Data were collected through a survey instrument designed and distributed among service SMEs in the Aguascalientes state of Mexico to test a hypothesis formulated from the literature review conducted. The instrument was validated using Confirmatory Factor Analysis, Cronbach’s alpha test and the Composite Reliability Index to ensure its reliability. The hypothesis was tested using structural equation modelling (SEM) using an as input 308 valid responses obtained from the survey. In general, the results obtained show that service innovation has a positive and significant effect on the performance of service SMEs. Specific research related to service innovation in service SMEs is limited. This paper therefore fills this research gap by expanding the limited body of knowledge in this field.
    Citation
    Maldonado-Guzman, G., Garza-Reyes, J.A., Rocha-Lona, L., Kumar, V. (2017), “Service innovation and performance in Mexican service SMEs”, IFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing, Hamburg, Germany, September 3-7, pp. 230-239
    Publisher
    Springer
    Journal
    IFIP International Conference on Advances in Production Management Systems (APMS 2017): Advances in Production Management Systems. The Path to Intelligent, Collaborative and Sustainable Manufacturing
    URI
    http://hdl.handle.net/10545/621830
    DOI
    10.1007/978-3-319-66926-7_27
    Additional Links
    https://link.springer.com/chapter/10.1007/978-3-319-66926-7_27
    Type
    Meetings and Proceedings
    Language
    en
    ISSN
    18684238
    EISSN
    1868422X
    ae974a485f413a2113503eed53cd6c53
    10.1007/978-3-319-66926-7_27
    Scopus Count
    Collections
    Centre for Supply Chain Improvement

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