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Analysis of critical success factors for implementing industry 4.0 integrated circular supply chain – moving towards sustainable operationsMany threats, such as scarcity of sources and climate change, are forcing the business community to examine their commitment towards the environment and society. Because of this pressure, companies have started to implement long term sustainable practices into their operations. An example of this is the adoption of circular supply chain (CSC), Industry 4.0. How the integration of Industry 4.0 and CSC can be implemented to achieve sustainable supply chain operations is an important question for research. Very little discussion is available in current literature in this regard. This study objective is to analyse the critical success factors (CSFs) for this integration. A three-phase study framework has been utilized to achieve the objective. In the first phase, CSFs are identified through literature review and experts’ inputs; in the second phase, an empirical research is conducted for finalization of CSFs and in the last phase, influencing and influenced factors are identified by using Hesitant based Fuzzy DEMATEL. The analysis shows that in the adoption of CSC integrated with Industry 4.0 to achieve sustainability in supply chain operations, ‘knowledge of CSC and Industry 4.0’ is the most important factor followed by ‘top management commitment’. With the help of this research study’s findings, both theoretical and practical contributions are provided which further help the operation. This will assist supply chain managers in achieving sustainability in supply chain operations through an effective adoption of the integration of CSC and Industry 4.0.
An Empirical Examination of Benefits, Challenges, and Critical Success Factors of Industry 4.0 in Manufacturing and Service SectorIndustry 4.0 marks a new paradigm and has expanded its domain from theoretical concepts to real-world applications. Industry 4.0 is, however, still in the state of infancy and conceptual state wherein it is not clear as to how to incorporate many dynamic technological concepts in different sectors. Previous studies have conceptually delineated the benefits, challenges, and CSFs of Industry 4.0, however, there is yet to be an empirical study that critically examines the differences in benefits, challenges, and critical success factors (CSFs) of Industry 4.0 in both manufacturing and service industries and rank them. This study through an online survey captures the view of senior management professionals who have experience in Industry 4.0 implementation in major companies in Asia, Europe, and North America. 96 senior management professionals participated in this study through an online survey. The qualitative data on benefits and challenges were analysed using thematic analyses. The quantitative data on critical success factors were ranked using the normalisation of the mean to find the most important factors. Further agreement analysis was conducted in the manufacturing and service sectors for the CSFs. This study identifies the top five benefits and challenges in the manufacturing and service industries. The CSFs for Industry 4.0 was put forward and ranked in both the manufacturing and service industries.