• A step to clean energy - Sustainability in energy system management in an emerging economy context

      Mangla, Sachin; Luthra, Sunil; Jakhar, Suresh; Gandhi, Sumeet; Muduli, Kamalakanta; Kumar, Anil; Plymouth Business School (PBS), University of Plymouth, Plymouth, PL4 8AA, United Kingdom; Department of Mechanical Engineering, State Institute of Engineering & Technology (Also Known As Government Engineering College), Nilokheri, 132117, Haryana, India; Operations Management Group, Indian Institute of Management, Lucknow, India; Kirloskar Pneumatic Company Ltd, Pune, Maharashtra, 411013, India; et al. (Elsevier, 2019-09-23)
      Due to high consumption of energy, its associated concerns such as energy security and demand, wastage of resources, and material-energy recovery are leading to the importance of sustainable energy system development. This is a high time to assess the sustainability in energy systems for meeting the requirements of energy with an enhanced economic, ecological, and social performance from a nation context. The energy system plays a significant role in deciding the economic progress of emerging economies such as India, China, Brazil, and Africa. In this paper, an original attempt has been made to list and evaluate important indicators for sustainability assessment of energy systems development and management in an emerging economy especially India. Firstly, based on the analysis of the extant literature and then followed by expert opinion, potential key sustainability assessment indicators for energy systems development and management were identified. Further, grey based Decision-Making Trial and Evaluation Laboratory technique to understand the causal interactions amongst indicators and segregate them into cause and effect groups, is used. This work can provide useful aids to decision making bodies, sustainability practitioners and business organisations in selective implementation, monitoring and control of sustainable strategies in energy systems development and management and meeting sustainable development goals of clean energy in a nation context.
    • Evaluating the impact of lean practices on environmental performance: evidences from five manufacturing companies

      Dieste, M; Panizzolo, R; Garza-Reyes, J. A.; University of Derby; University of Padova, Italy (Taylor and Francis, 2019-10-29)
      Previous evidence suggests that both lean and green production paradigms are focused on waste reduction and that lean practices help organizations to enhance sustainability objectives, and particularly environmental performance. However, the impact of lean practices on the environment is still unclear. This study therefore aims to analyse the relationship between lean and environmental performance in manufacturing with a strong empirical focus. This research was conducted in two main stages: first, an extensive review of the relevant literature was carried out, followed by a multiple case study analysis conducted in five manufacturing companies. Onsite data were collected from the firms during a five years’ time span of research and developing semi-structured interviews. Furthermore, a cross-case analysis was carried out to map the results. Findings indicate that the environmental performance of the companies analysed is generally enhanced in the long-term after the implementation of lean. Moreover, the results from the multiple case study suggest that the environmental performance of the firms under analysis is mainly improved by using JIT and TQM practices in a lean transformation context. The research findings provide further results remarking the possible negative impact of practices such as Kanban deliveries, 5S and TPM on various environmental performance indicators.
    • Social and environmental sustainability model on consumers’ altruism, green purchase intention, green brand loyalty, and evangelism

      Panda, T. K.; Kumar, A; Jakhar, S; Luthra, S; Garza-Reyes, J. A.; Kazancoglu, I; Nayak, S.S.; University of Derby; OP Jindal Global University, India; Indian Institute of Management Lucknow, India; et al. (Elsevier, 2019-09-26)
      Across the globe, the awareness for environmental degradation and its harmful effects is rapidly growing. The whole world has come together to work in the direction to protect the environment. Consumers are increasingly becoming cautious towards the impact of their consumption pattern on environment and organisations can attain a competitive edge by leveraging this cautiousness by offering them green products/brands. However, it is importance for the marketers to understand that how increasing levels of sustainability awareness impacts other factors which explain pro-environmental behaviour of customers. To fill the existing gap in the current literature in this regard, the current study aims to build a structural model which includes social and environmental sustainability awareness in measuring customer altruism, buying intention, loyalty and customer evangelism. The theoretical model extends the existing framework of the Theory of Planned Behaviour (TPB) and explores the decision-making framework regarding ethical behaviour. Through existing literature review and expert input, the indicators (variables) for each construct were recognised. After that, data was collected from 331 respondents through a structurally designed questionnaire; the hypothetical model was test using the Structural Equation Modelling (SEM) technique. The findings of the study indicate that sustainability awareness positively influence the consumer altruism which in turn enhances the consumer purchase intention, green brand loyalty and green brand evangelism and altruism can and can bridge value-action gap for green brands. Current analysis supports the view that there are significant positive associations among the identified constructs.
    • Supply chain 4.0: Concepts, maturity and research agenda

      Frederico, G.F., Garza-Reyes, J.A., Anosike, A.I., Kumar, V.; University of Derby; Federal University of Paraná (UFPR), Curitiba, Brazil; University of the West of England (Emerald, 2019-09-14)
      Industry 4.0 is one of the most emergent research topics attracting significant interest by researchers as well as practitioners. Many articles have been published with regards Industry 4.0 however there is no research that clearly conceptualizes Industry 4.0 in the context of supply chain. In this paper, the term “Supply Chain 4.0” is proposed together with a novel conceptual framework that captures the essence of Industry 4.0 within the supply chain context. As Industry 4.0 is inherently a revolution, and as revolutions are evolutionary, this research also aims to capture the evolution of Supply Chain 4.0 from maturity levels perspective to facilitate the formulation and development of Supply Chain 4.0 strategy. Design, Methodology/ Approach – Following a deductive research approach and a qualitative strategy, a Systematic Literature Review (SLR) was adopted as the research method seeking to understand the relationships amongst supply chain, industry 4.0 and maturity levels research. The three phases of the SLR process utilized are: planning, conducting and reporting. A concept-oriented technique was applied to the outputs of the SLR to obtain the key constructs that would facilitate the development of the conceptual Supply Chain 4.0 framework. Findings – The SLR showed that there is limited research linking Industry 4.0 to supply chain. Nevertheless, it was possible to extract a set of thematic categories from the analysis of the articles which are referred to as constructs as they form the core of the conceptual Supply Chain 4.0 framework. These constructs are Managerial & Capabilities Supporters, Technology Levers, Processes Performance Requirements and Strategic Outcomes. Each of these constructs consist of a number of elements which are referred to as ‘dimensions’ in this research and a total of twenty one (21) dimensions were identified during the SLR. The SLR also demonstrated that maturity propositions for Industry 4.0 are still embrionary and entirely missing in the context of Supply Chain. Hence, this research develops and proposes a maturity levels framework that is underpinned by the core constructs of Supply Chain 4.0 and the corresponding dimensions. As these proposed frameworks are conceptual, this research also identifies and proposes several research directions to help fortify the Supply Chain 4.0 concept. Originality/value – The SLR demonstrated a clear gap in literature with regards to Industry 4.0 in the context of Supply Chain, and also in the context of Industry 4.0 maturity levels for Supply Chain. This research is unique as it formulates and introduces novel frameworks that close these gaps in literature. The value of this research lies in the fact that it makes significant contribution in terms of understanding of Supply Chain 4.0 with a clear set of constructs and dimensions that form Supply Chain 4.0, which provides the foundation for further work in this area. Research Implications/ limitations – This research argues that the frameworks are robust since the constructs and dimensions are grounded in literature thus demonstrating both theoretical and practical relevance and value. As Supply Chain 4.0 research is still in infancy, there are a range of open research questions suggested based on the frameworks that could serve as guides for researchers to further develop the Supply Chain 4.0 concept. Also, practitioners can use this framework in order to develop better understanding of Supply Chain 4.0 and be able to evaluate the maturity of their organizations. As the proposed frameworks are conceptual, they require further empirical research in other to validate them and obtain new insights.
    • A lean six sigma framework for continuous and incremental improvement in the oil and gas sector

      Nascimento, D. L. M; Goncalvez Quelhas, O. L.; Gusmão Caiado, R. G.; Tortorella, Guilherme; Garza-Reyes, J. A.; Rocha-Lona, L., Muñoz-Sanchez, C., Garza-Reyes, J.A., Kumar, V., Lopez-Torres, G.C.; University of Derby; Federal Fluminense University, Rio de Janeiro, Brazil; University of Santa Catarina, Florianopolis, Brazil; Instituto Politecnico Nacional, ESCA Santo Tomas, Mexico City, Mexico (Emerald, 2019-09-19)
      This article aims to explore synergies between Lean Production (LP) and Six Sigma principles in order to propose a Lean Six Sigma (LSS) framework for continuous and incremental improvement in the oil and gas sector. The Three-Dimensional LSS Framework seeks to provide various combinations about the integration between LP principles, DMAIC cycle and PDCA cycle to support operations management needs. Design/methodology/approach - The research method is composed of two main steps: (i) diagnostic of current problems and proposition of a conceptual framework that qualitatively integrates synergistic aspects of LP and Six Sigma; and (ii) analysis of the application of the construct through semi-structured interviews with leaders from oil and gas companies to assess and validate the proposed framework. Findings - As a result, a conceptual framework of LSS is developed contemplating the integration of LP and Six Sigma and providing a systemic and holistic approach to problemsolving through continuous and incremental improvement in the oil and gas sector. Originality/value - This research is different from previous studies because it integrates LP principles, DMAIC and PDCA cycles into a unique framework that fulfils a specific need of oil and gas sector. It presents a customized LSS framework that guides wastes and costs reduction, while enhances quality and reduces process variability to elevate efficiency in operations management of this sector. The paper type is an original research that present new and original scientific findings.
    • Industry 4.0 as enabler of sustainability diffusion in supply chain: analysis of influential strength of drivers in emerging economy

      Luthra, S; Kumar, A; Zavadskas, E; Mangla, S; Garza-Reyes, Jose Arturo; University of Derby; Plymouth University; Vilnius Gediminas Technical University; Government Engineering College India (Taylor & Francis, 2019-09-26)
      Industry 4.0 (I4.0) and sustainability are recent buzzwords in manufacturing environments. However, the connection between these two concepts is less explored in the literature. In the current business context, the future generation of manufacturing systems is greatly influenced by the rapid advancement of information technology. Therefore, this study aims to examine the drivers of I4.0 to diffuse sustainability in Supply Chains (SCs). This research identifies the most relevant drivers through the literature and discusses them with area experts. Afterwards, an empirical analysis is conducted to validate the key drivers. Finally, the Grey based DEMATEL method is employed to examine the influential strength of the identified drivers and to build an interrelationship diagram. ‘Government supportive policies’ and ‘Collaboration and transparency among supply chain members’ were reported as highly significant drivers of I4.0. This study is an initial effort that investigates the key drivers of I4.0 to achieve high triple bottom line (ecological-economic-social) gains in SCs by taking an example from an emerging economy, i.e. India. This study may help managers, practitioners and policy makers interested in I4.0 applications to diffuse sustainability in SCs.
    • Integrated green lean approach and sustainability for SMEs: From literature review to a conceptual framework

      Siegel, Rebecca; Antony, Jiju; Garza-Reyes, Jose; Cherrafi, Anass; Lameijer, Bart; University of Derby; Heriot Watt University; Cadi Ayyad University; University of Amsterdam (Elsevier, 2019-08-28)
      Over the last decades, there has been growing pressure on organizations to manage their operations in a responsible manner to improve their environmental and social performance. This has motivated organizations and researchers alike to identify ways to implement sustainable operations. In this context, Green-Lean has emerged as a major part of the sustainability answer. The discussion on Green-Lean in the context of manufacturing SMEs is in a less developed stage and deserves attention. Thus, the main objective of this research was to identify and analyze, through a systematic review, data on the challenges, success factors, tools and techniques, sustainability aspects, frameworks and benefits of Green-Lean in manufacturing SMEs. A systemic model representing the relationship among the determinants to implement a Green-Lean initiative for manufacturing SMES is also presented and discussed. The findings indicate that the most common challenge to Green-Lean implementation is a lack of metrics and measurement. 5S is the most used tool. In addition, the majority of frameworks have been developed for specific industrial sectors instead of generic frameworks to reduce/eliminate different wastes. However, these frameworks have missed the social dimension. The main contribution of this paper is the provision of an exhaustive summary of the state of knowledge and systematic classification of the relevant literature on the Green-Lean initiative in the context of SMEs. The findings are useful for both academics and SME owners and managers to undertake measures for improving sustainability.
    • The impact of learning orientation on innovation performance: mediating role of operations strategy and moderating role of environmental uncertainty

      Jeihoony, P., Jabarzadeh, Y., Kumar, V., Garza-Reyes, J.A.; University of Derby (IEOM Society, 2019-07)
      Performing well in developing production industry is an important factor for companies to survive and sustain a competitive edge in the current turbulent business environment. The purpose of this study is to explore the effect of learning orientation on innovation performance with the mediating role of operations strategy (cost, quality, flexibility, and delivery). Environmental uncertainty plays a moderator role in this model. Using a questionnaire to measure variables, data were collected from 243 UK production companies. Structural Equations Modelling used for data analysis and hypothesis testing. The results support 9 out of thirteen research hypotheses. Learning orientation influences innovation performance and two dimensions of operations strategy (delivery and quality) mediates this relationship. Also, environmental uncertainty positively moderates the relationship between quality and flexibility strategies with innovation performance.
    • Towards sustainable industrial development - a systems thinking-based approach

      Mendoza-del Villar. L.A., Oliva-López, E., Luis-Pineda, O., Garza-Reyes, J.A.; University of Derby (IEOM Society, 2019-07)
      Various critical global issues, including global warming and poverty, have been recognized and identified by the United Nations (UN) as drivers for unsustainability. Consequently, the UN established the Sustainable Development Goals (SDGs) with the aim of seeking universal peace and larger freedom by balancing the three dimensions of sustainable development, i.e. economic, social and environmental. A particular attention SDGs pay is in eradicating poverty as this is considered one of the greatest global challenges. Poverty is not only an economic matter as it also has an impact on the social and environmental dimensions. A strategy to tackle poverty is to foster industry development. However, a holistic point of view is necessary by also considering stakeholders otherwise, it becomes a neoliberal solution. Despite the fact that some research has been conducted, e.g. case studies and surveys of sustainable practices, there is a lack of industrial sustainable development as a framework to tackle sustainability issues. Thus, this paper proposes a framework for industrial sustainable development under a socially inclusive approach within the context of the Mexican manufacturing industry. The framework proposal is based on a state-of-the-art literature review conducted in the Web of Science and Scopus databases.
    • Use of clean technologies in agribusiness in Mexico: A literature review

      Rocha-Lona, Jose Arturo L., Cuevas-Zuñiga, I.Y., Soto-Flores, M.R., Garza-Reyes, J.A., Kumar, V.; University of Derby (IEOM Society, 2019-07)
      There is little research documenting the use of clean technologies (CT) in Agribusiness in Mexico. In this regard, the objective of this article is to provide an in-depth literature review that can cover this gap and help decision-makers and investors to identify opportunity areas in the industry. It also provides a good theoretical background for researchers and practitioners to further investigate applications of clean technologies in this sector or other potential ones. To conduct this research, an in-depth analysis of the literature on clean technologies and their use by agribusiness in Mexico was carried out. The databases such as Web of Science, Scopus, and Springer were used to identify the relevant international journals in the field and their research-contributions. The main results show that there is a need for financial investments on clean technologies CT that can help optimizing processes and products on the sector. The results also showed that CT is mainly used to minimize energy consumption, to optimize planting and harvesting, to enhance irrigation and water use, and to maintain the soil fertility. Despite these wide applications, the authors found that the penetration of CT is still low and policy-strategies are required with effective financial investments in the sector.
    • Transport operations optimisation through lean implementation – a case study

      Deesrisak, Jose Arturo N., Garza-Reyes, J.A., Nadeem, S.P., Kumar, A., Kumar, V., Gonzalez-Aleu, F., Vil-larreal, B.; University of Derby (IEOM Society, 2019-07)
      Lean has benefited industries, however, the research regarding its implementation in the transportation sector is limited. Therefore, there is huge potential for the implementation of Lean in the transportation sector. With the growing population and production, traffic congestion is no surprise, placing constraints on transport operations. This research utilises two extensions of the Lean tools of Transportation Value Stream Mapping (TVSM) and Transportation Overall Vehicle Effectiveness (TOVE). This research presents a case study of company XYZ based in Thailand, to optimise their transport operations through utilisation of Lean and its extensions mentioned earlier. As a result, the TOVE index is projected to improve from 17% to 31% and TVSM from 51% – 70%. The empirical study presented in this research paves the way for further research and adoption of Lean in transportation operations.
    • Do human critical success factors matter in adoption of sustainable manufacturing practices? An influential mapping analysis of multi-company perspective

      Ahuja, J; Kumar Panda, T; Luthra, S; Kumar, A; Choudhary, S; Garza-Reyes, Jose Arturo; University of Derby (Elsevier, 2019-08-10)
      Sustainable human factors and change management systems have been gaining significant attention at global level for implementation of sustainable practices within organisations. With the rise in environmental degradation, the automotive sector has made efforts to adopt Sustainable Manufacturing (SM) practices to decrease the adverse effects on the environment instigated by emissions. Human Critical Success Factors (HCSFs) may play an important role in adoption of SM but in literature, no study has yet discussed the influence of HCSFs on the adoption of SM practices. The current work is an effort to fill this gap and to analyse the importance of HCSFs in adopting SM practices from a multi-automotive company perspective. In the first phase study, HCSFs were identified from existing literature and an empirical analysis was carried out to finalise identified HCSFs. In the second phase, to understand the influential relationship among these HCSFs, a DEMATEL approach was employed for developing a cause-effect model for each company. The result suggested that 'Green motivation', 'Customer relationship management', 'Management leadership', 'Communication' and 'Strategic alignment' are the highly significant causal HCSFs in efficient adoption of SM practices. The results of the study will help industry practitioners and managers to make strategic plans in the context of SM practices and its relationship with human factors for sustainable business development.
    • Organizational learning paths based upon Industry 4.0 adoption: An empirical study with Brazilian manufacturers

      Tortorella, Jose Arturo G.L., Cawley Vergara, A.M., Garza-Reyes, J.A., Sawhney, R.; University of Derby (Elsevier, 2019-07-03)
      This article aims at examining the mediating role played by Organizational Learning (OL) capabilities at different contextualization levels on the association between Industry 4.0 (I4.0) technologies and operational performance. For that, we gathered information from 135 firms that have initiated their digital transformation towards the fourth industrial revolution era. Data was analyzed by means of multivariate data techniques. Our results show that learning capabilities at an organization level positively mediate the impact of I4.0 for achieving higher operational performance levels. However, OL at a team and individual level may not present a significant effect on such mediation. As I4.0 is claimed to facilitate a faster and more efficient identification and solution of manufacturing problems, our research provides empirical evidence to indicate that companies that systematically foster learning and knowledge sharing at an organization level can obtain greater benefits from I4.0 technologies adoption.
    • Understanding circular economy awareness and practices in manufacturing firms

      Liakos, N., Kumar, V., Pongsakornrungsilp, S., Garza-Reyes, J.A., Gupta, B., Pongsakornrung-silp, P.; University of Derby (Emerald, 2019-06201)
      Circular Economy (CE) has evolved as a result of the growing environmental awareness, environmental legislation and the need for social responsibility. However, awareness levels of CE are not as high as expected and practices are further behind than they should be, with a significant lack of research around the subject in the literature. This study therefore attempts to examine the current state of awareness levels and the practices around CE in manufacturing firms. Moreover, the study aims to empirically validate one of the earlier proposed CE models. The study adopts a quantitative survey questionnaire based approach. More than 500 people from various manufacturing organisations were contacted directly over a 40-day long sampling process through the FAME database, personal contacts and LinkedIn. The survey resulted in 103 completed responses. Given the exploratory nature of the study, the data was mainly analysed using descriptive statistics. To validate the CE model, a correlation analysis was also conducted. The research findings show that with the growing emphasis on CE across the globe by governing bodies, firms are becoming more aware of CE practices. The analysis also shows some useful insights on the state of each of the pillars (economic benefits, environmental impact and resource scarcity) of CE. Our findings also indicate that the environmental impact pillar of CE is at a more developed state than the other two pillars which are –mostly- in a research state. Research Implications and Limitations: The study provides manufacturing firms with a thorough understanding of the state of CE practices and importance of its successful implementation. The findings of the study advocates consideration of all three pillars of CE by managers as a guide to plan for an efficient strategy around CE implementation. Moreover, our study adds to existing efforts by the academic community to raise the awareness towards CE practice among all relevant stakeholders. The findings of this study are based on the responses from a limited 103 survey responses from manufacturing firms. Originality/value: This study adds to the very limited empirical literature on CE awareness and practices in manufacturing firms. This is also one of the first studies attempting to empirically validate an existing CE model.
    • Do altruistic and egoistic values influence consumers’ attitude and purchase intention towards eco-friendly packaged products? An empirical investigation.

      Prakash, G., Choudhary, S., Kumar, A., Garza-Reyes, J.A., Khan, S.A.R., Panda, T.K.; University of Derby (Elsevier, 2019-05-17)
      Increasing demand for products with eco-friendly packaging is an example of the environmental consciousness of customers. That consciousness forces companies not only to develop eco-friendly products, but also motivates practitioners and academicians to understand the eco-friendly buying behaviour of the customer. Yet in current literature, there is little discussion available where researchers talk about the influencing relationship of altruistic and egoistic values of customers on their attitudes and purchase intentions towards eco-friendly packaged products. Therefore, this work aims to build a structural model to establish the relationship between egoistic and altruistic values on customers’ attitudes and their intention to purchase products with eco-friendly packaging. With the help of a structured questionnaire, data from 227 young Indian customers was collected. An empirical investigation was carried out and the conceptual model was tested using Structural Equation Modelling (SEM). The analysis indicates that these values do influence purchase intention for products with eco-friendly packaging. However, altruistic value exerts greater influence than egoistic value. This research provides relevant findings about young consumers and their response to products with ecological packaging. These findings will assist marketers in reducing the environmental footprint caused by packaging materials, helping them to retain customers as a result. From the Asian perspective, the present research is among the early efforts towards understanding the significance of values (altruistic and egoistic) pertaining to products with ecological packaging.
    • Managing innovation and operations in the 21st century.

      Garza-Reyes, J.A.; Kumar, V.; Martinez-Covarrubias, J.L.; Lim, M.K.; University of Derby; Coventry University (CRC Press, 2017-08-10)
      his book is for directors, consultants, practitioners, and professionals aspiring to effectively manage operations, but is targeted at applying innovation to the management of operations, including supply chains. It is appropriate for those establishing a career in innovation and operations management. This book will: Equip readers with understanding of the nature of innovation, operations management concepts, business models, methods and tools; Explore best practices and most commonly used operations and innovation business models, methods, and tools used by successful organisations; Consider particular operational issues directly impact the competitiveness of organisations.
    • Intelligent agriculture: developing a system for monitoring and controlling production.

      Maldonado-Guzman, G.; Garza-Reyes, J.A.; Solano-Romo, L.I.; University of Derby; Universidad Autónoma de Aguascalientes (Emerald Publishing Ltd., 2019-06-10)
      Intelligent Agriculture: Developing a System for Monitoring and Controlling Production examines the development of Wireless Sensor Network (WSN) technology designed to monitor and control agriculture production. The book is divided into four sections which illustrate the innovative technology of this product. Section One explores the consumer's discovery of the product and includes a benchmark analysis of the WSN against other similar technologies alongside a technological roadmap, intellectual property analysis and value proposal. Sections Two and Three demonstrate the development of WSN technology in relation to system architecture and software application. Finally, Section Four outlines concept activities used to test the WSN technology and its solutions. An illuminating resource for academics and professionals within the fields of agriculture and agribusiness, this volume will also serve as a helpful guide for other technological sectors as a reference for the development of new technologies.
    • An investigation into some measures of manufacturing performance - Overall Equipment Effectiveness (OEE), Process Capability (PC), OEE+ and ORE

      Garza-Reyes, J.A.; University of Derby (LAP Lambert Academic Publishing, 2010-02-12)
      Increasing competitive environments and markets have forced manufacturing organisations to continuously seek improvements in their production processes as an alternative to reduce operational costs. In this context, the ability to measure performance is a key factor in the success of any improvement initiative. Two of the most important and used metrics of performance in manufacturing are productivity and quality. This book establishes the relationship between two highly used measures of productivity and quality, Overall Equipment Effectiveness (OEE) and Process Capability (PC). In addition, the book also proposes Overall Resource Effectiveness (ORE) as an improved measure of equipment and process effectiveness. The book provides a useful perspective and guide to understand the interaction of different elements of performance in manufacturing processes. This may help managers to take better decisions about how to run and improve their manufacturing operations more effectively and efficiently. Therefore, this book should be especially useful to academics and practitioners in the field of operations and production management.
    • Building quality management systems: selecting the right methods and tools.

      Rocha-Lona, L.; Garza-Reyes, J.A.; Kumar, V.; University of Derby; University of the West of England (CRC Press, 2013-06-25)
      Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs. Based on the authors’ decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS. The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to: - Implement a strategic quality plan based on your specific needs, capabilities, cost–benefits, policies, and business strategies - Select the right models, methods, and tools to be adopted as part of your QMS - Understand the critical success factors and implementation challenges - Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life, this book supplies the understanding you’ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture required to become a world-class organization.
    • International operations, innovation and sustainability.

      Upadhyay, A.; Vadam, C.; Kumar, V.; Garza-Reyes, J.A.; University of Derby; University of Brighton; University of the West of England (Transnational Press London, 2017-07-01)
      This book is for anyone with a keen interest in the rapidly evolving field of international operations, innovation and sustainability. It combines an accessible explanation of key concepts and methods used in international operations, innovation and sustainability. This book covers both basic as well as advanced topics, illustrated with carefully crafted case studies. Question sections are designed to measure understanding and lessons learned. The engaging case studies are highly relevant to the fields of international operation, innovation and sustainability. The cases also cover how to tackle technology-related issues, setting up new business and managing cost. Subject matter experts in academia and industry share first-hand experience and knowledge on international operations, innovation and sustainability.