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An MCDA cause-effect factors model for the implementation of Greenstone digital library soft-wareRathee, S; Kumar, A; Kaushik, S; Kazimieras Zavadskas, E; Banaitis, A; Garza-Reyes, J.A.; Ganga Institute of Management and Technology, Haryana, India; University of Derby; PDM University, Bahadurgarh, India; Vilnius Gediminas Technical University, Vilnius, Lithuania (Emerald, 2020-06-16)The selection of an effective library software plays an important role not only for students, academic staff, and the library staff but it also helps an institution by having the library management system more centralized. Therefore, the aim of this study is to develop a Multiple- Criteria Decision Analysis (MCDA) cause and effect factor model for the implementation of the Greenstone digital library (GSDL) software. A thorough review of the literature is conducted to develop an initial list of the appropriate evaluation factors that play a significant role in the implementation of GSDL software. The data was collected from a domain of experts in the library sciences field. A combined approach of Delphi-DEMATEL methods is employed for the definition of these factors and to construct an MCDA cause-effect model which represent their relationships. The DEMATEL analysis resulted in the division of all factors into two groups, i.e., causes and effects. The results show that content management, having a user-friendly interface and usability, information search and retrieval, authentication and authorization fall into the cause group. These factors directly affect the remaining factors. Content acquisition, classification, access, control and privacy management, plus metadata submission and support fall into the effect group. The research findings can help library professionals to make effective decisions to facilitate the successful implementation of GSDL software in a library and the enhancement of library technology. The results of this study can be useful for library professionals and decision-makers to select the most appropriate software for the implementation of library technology. The study analysis shows that for GSDL, having a user-friendly interface and usability, information search and retrieval plus authentication, and authorization factors have seven positive relationships with other factors. Secondly, content management and classification have six relationships with other factors. Thirdly, access control plus privacy and management have two relationships. Content acquisition has only one relationship with other factors. It is recommended that the user-friendly interface and usability, information search and retrieval, as well as authentication and authorization should be the initial areas of focus if GSDL is to be implemented successfully in digital libraries. The proposed MCDA cause-effect model can be useful for library professionals or decision-makers in the context of selecting software to be implemented in a library and to minimize implementation costs.