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dc.contributor.authorGarza-Reyes, Jose Arturo
dc.date.accessioned2017-03-15T18:06:54Z
dc.date.available2017-03-15T18:06:54Z
dc.date.issued2017-03
dc.identifier.citationGarza-Reyes, J.A. (2017), “A systematic approach to diagnose the current status of quality management systems and business processes”, Business Process Management Journal. DOI: 10.1108/BPMJ-12-2016-0248en
dc.identifier.issn14637154
dc.identifier.doi10.1108/BPMJ-12-2016-0248
dc.identifier.urihttp://hdl.handle.net/10545/621490
dc.description.abstractPurpose - This paper presents a systematic approach to conduct a diagnosis of the current status of a company’s quality management systems (QMS) and business processes. Methodology - The approach proposed is based upon the (1) assessment of the maturity level of a company’s QMS, for which a ‘maturity diagnostic instrument’ is also proposed, (2) a self-assessment exercise using a business excellence model, and (3) a first party quality audit. Findings - The integration of a QMS’ maturity assessment, a self-assessment exercise and a quality audit may provide a more thorough evaluation of various company’s systems and operations. This paper provides organisations, and their managers, with a systematic approach to help them understand better the current performance of their QMSs and business processes. Originality/value - This paper’s main contribution consists in the proposal of a novel approach for organisation to measure and understand the status of their QMS and business processes. Subsequently, better management decisions to improve a company’s operations can be taken.
dc.description.sponsorshipN/Aen
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urlhttps://www.emeraldinsight.com/doi/full/10.1108/BPMJ-12-2016-0248en
dc.subjectBusiness excellence modelsen
dc.subjectQuality auditsen
dc.subjectQuality management systemsen
dc.titleA systematic approach to diagnose the current status of quality management systems and business processesen
dc.typeArticleen
dc.contributor.departmentUniversity of Derbyen
dc.identifier.journalBusiness Process Management Journalen
dc.date.accepted2017-03-12
html.description.abstractPurpose - This paper presents a systematic approach to conduct a diagnosis of the current status of a company’s quality management systems (QMS) and business processes. Methodology - The approach proposed is based upon the (1) assessment of the maturity level of a company’s QMS, for which a ‘maturity diagnostic instrument’ is also proposed, (2) a self-assessment exercise using a business excellence model, and (3) a first party quality audit. Findings - The integration of a QMS’ maturity assessment, a self-assessment exercise and a quality audit may provide a more thorough evaluation of various company’s systems and operations. This paper provides organisations, and their managers, with a systematic approach to help them understand better the current performance of their QMSs and business processes. Originality/value - This paper’s main contribution consists in the proposal of a novel approach for organisation to measure and understand the status of their QMS and business processes. Subsequently, better management decisions to improve a company’s operations can be taken.


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