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    Feeling unsafe in the healthcare setting: patients' perspectives

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    Name:
    Feeling Unsafe Kenward et al ...
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    Accepted manuscript
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    Authors
    Kenward, Linda
    Whiffin, Charlotte Jane
    Spalek, Basia
    Affiliation
    University of Derby
    University of Cumbria
    Issue Date
    2017-02-09
    
    Metadata
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    Abstract
    This literature review aimed to discover the factors that contribute to patients feeling unsafe in the healthcare setting. Electronic searches were undertaken using three databases to examine publications from 2002 to 2016. The design used a modified Cooper's (1982) five-stage integrative review method. Fourteen articles were identified, producing seven themes: information and communication, loss of control, staff presence, impersonal care, patients' vulnerable emotional and physical state, not being taken seriously, and the patient perception of of a lack of staff experience, knowledge, proactivity and interest. The findings suggest that, in maintaining a quality service for patients, nurses can contribute to the reduction of patients' feelings of being unsafe and vulnerable. Patients do not just feel unsafe when errors occur, but also when service quality is noticeably poor. Where lack of quality is perceived as an indication of potential threat, this lack may contribute to patients feeling unsafe within the healthcare setting
    Citation
    Kenward, L. et al (2017) 'Feeling unsafe in the healthcare setting: patients' perspectives', British Journal of Nursing, 26 (3):143.
    Publisher
    Mark Allen Healthcare
    Journal
    British Journal of Nursing
    URI
    http://hdl.handle.net/10545/621435
    DOI
    10.12968/bjon.2017.26.3.143
    Additional Links
    http://www.magonlinelibrary.com/doi/10.12968/bjon.2017.26.3.143
    Type
    Article
    Language
    en
    ISSN
    9660461
    EISSN
    20522819
    ae974a485f413a2113503eed53cd6c53
    10.12968/bjon.2017.26.3.143
    Scopus Count
    Collections
    School of Nursing and Professional Practice

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