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dc.contributor.authorMichopoulou, Eleni
dc.contributor.authorBuhalis, Dimitrios
dc.date.accessioned2016-03-11T14:27:49Zen
dc.date.available2016-03-11T14:27:49Zen
dc.date.issued2013-07en
dc.identifier.citationMichopoulou, E., and Buhalis, D. (2013) Information provision for challenging markets: the case of the accessibility requiring market in the context of tourism, Information and Management, Vol. 50, (5), pp. 229-239en
dc.identifier.doi10.1016/j.im.2013.04.001en
dc.identifier.urihttp://hdl.handle.net/10545/601171en
dc.description.abstractThe paper investigates the requirements of users with disabilities and the implications that these tourists have for developing accessible tourism information systems. A series of focus groups and interviews revealed the informational needs of people with disabilities, as well as the relevant technical difficulties involved in addressing these needs. The results indicated that the indispensable requirements include the following: (1) the veto or absolutely minimal prerequisites principle; (2) an indication of holistic accessibility paths; and (3) door-to-door access maps. The technical challenges identified focus on interoperability, content integration and personalization. The paper concludes by demonstrating how the tourism industry can overcome these challenges and address disabled travelers’ needs.
dc.language.isoenen
dc.publisherElsevieren
dc.relation.ispartofseriesVol. 50en
dc.relation.ispartofseriesIssue 5en
dc.relation.urlhttp://www.sciencedirect.com/science/article/pii/S0378720613000293en
dc.subjectUser requirementsen
dc.subjectAccessibilityen
dc.subjectTourismen
dc.subjectInformation managementen
dc.titleInformation provision for challenging markets: the case of the accessibility requiring market in the context of tourismen
dc.typeArticleen
dc.contributor.departmentUniversity of Derbyen
dc.identifier.journalInformation and Managementen
html.description.abstractThe paper investigates the requirements of users with disabilities and the implications that these tourists have for developing accessible tourism information systems. A series of focus groups and interviews revealed the informational needs of people with disabilities, as well as the relevant technical difficulties involved in addressing these needs. The results indicated that the indispensable requirements include the following: (1) the veto or absolutely minimal prerequisites principle; (2) an indication of holistic accessibility paths; and (3) door-to-door access maps. The technical challenges identified focus on interoperability, content integration and personalization. The paper concludes by demonstrating how the tourism industry can overcome these challenges and address disabled travelers’ needs.


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