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    Information provision for challenging markets: the case of the accessibility requiring market in the context of tourism

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    Authors
    Michopoulou, Eleni
    Buhalis, Dimitrios cc
    Affiliation
    University of Derby
    Issue Date
    2013-07
    
    Metadata
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    Abstract
    The paper investigates the requirements of users with disabilities and the implications that these tourists have for developing accessible tourism information systems. A series of focus groups and interviews revealed the informational needs of people with disabilities, as well as the relevant technical difficulties involved in addressing these needs. The results indicated that the indispensable requirements include the following: (1) the veto or absolutely minimal prerequisites principle; (2) an indication of holistic accessibility paths; and (3) door-to-door access maps. The technical challenges identified focus on interoperability, content integration and personalization. The paper concludes by demonstrating how the tourism industry can overcome these challenges and address disabled travelers’ needs.
    Citation
    Michopoulou, E., and Buhalis, D. (2013) Information provision for challenging markets: the case of the accessibility requiring market in the context of tourism, Information and Management, Vol. 50, (5), pp. 229-239
    Publisher
    Elsevier
    Journal
    Information and Management
    URI
    http://hdl.handle.net/10545/601171
    DOI
    10.1016/j.im.2013.04.001
    Additional Links
    http://www.sciencedirect.com/science/article/pii/S0378720613000293
    Type
    Article
    Language
    en
    Series/Report no.
    Vol. 50
    Issue 5
    ae974a485f413a2113503eed53cd6c53
    10.1016/j.im.2013.04.001
    Scopus Count
    Collections
    Buxton Centre for Contemporary Hospitality

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