• Evaluating the effectiveness of wipe for wildlife and its campaign elements

      Ramkissoon, H; Smith, L. D. G.; Monash University (01/2014)
    • The satisfaction-place attachment relationship: Potential mediators and moderators.

      Ramkissoon, H; Mavondo, F. T; Monash University (Elsevier, 23/05/2015)
      Researchers use place satisfaction as a dependent variable extensively since place has implications for a range of performance measures. This study reverses the relationships suggesting place satisfaction as a useful antecedent to place attachment. Place satisfaction, measured as visitors' summative evaluation of their experience is likely to be more positively associated with place dependence, identity, affect, and social bonding. The findings of this study support this contention and establish that one of the principal mechanisms linking place satisfaction to place attachment is pro-environmental behavioral intention (PEB). The study further finds that gender moderates the relationship between PEB and place attachment. The conditional indirect effect of place satisfaction on place attachment is significant only for male visitors. The article closes with implications of the study for academics and practitioners.
    • Samadhi spa & wellness retreat

      Ramkissoon, H; Monash University (Kendall/Hunt Publishing, 23/08/2013)
    • Authenticity, satisfaction, and place attachment: A conceptual framework for cultural tourism in African island economies

      Ramkissoon, H; Monash University (Taylor and Francis, 12/02/2015)
      Small islands often host distinctive resources to influence their future through tourism development. Island economies in Africa have witnessed a growing number of tourists seeking authentic cultural and natural heritage tourism attractions. This paper critically examines and bridges the nexus between perceived authenticity, place attachment, place satisfaction and cultural behavioural intentions of tourists in African island economies. Adopting a theoretical framework from the authenticity literature, and the attitude-behaviour framework, this paper develops and proposes a conceptual model to investigate how authenticity of a cultural tourism attraction might influence place satisfaction, which in turn might influence levels of place attachment and prompt cultural behavioural intentions of tourists in African island economies. This research conceptually contributes to knowledge advocating the associations between constructs of authenticity, place satisfaction, place attachment, and cultural behavioural intentions of tourists in African island economies. Limitations of the study and practical implications for sustainable tourism development are discussed.
    • Managing customer relationships in hotel chains: a comparison between guest and manager perceptions

      Mavondo, F. T.; Ramkissoon, H; Monash University (Routledge, 03/06/2016)
    • How Influencing Behaviours Can Accelerate the Transition to a Water Sensitive City.

      Ramkissoon, H; Smith, L. D. G; Kneebone, S. C; Monash University (CRC for Water Sensitive Cities, 31/01/2015)
      his Behaviour Assessment Database has been compiled as part of the CRC Water for Sensitive Cities project on 'Accelerating to Water Sensitive Cities by Influencing Behaviour' (Project A2.2). The overarching goal of this research project is to develop and test interventions that seek to change desirable behaviours, primarily in residents, to assist a movement toward water sensitive cities.
    • Visitors' experience, place attachment and sustainable behaviour at cultural heritage sites: a conceptual framework

      Buonincontri, P; Marasco, A; Ramkissoon, H; Monash University (MDPI, 26/06/2017)
      Sustainable tourism research has attracted wide interest from scholars and practitioners. While several heritage sites are mandated to provide optimum visitor satisfaction with increasing competition in the market, managers of heritage sites face growing challenges in striking a balance between consumption and conservation. This calls for promoting more sustainable behaviours among consumers of heritage. This study proposes a conceptualization of sustainable behaviour for heritage consumers. Using the attitude–behaviour relationship underpinned by the Theory of Reasoned Action, it develops and proposes a conceptual framework that integrates visitors’ heritage experiences, their attachment to heritage sites, and their general and site-specific sustainable heritage behaviour and presents their interrelationships as proposed hypotheses. Theoretical contributions and practical implications for heritage site managers are discussed.
    • Leadership in destination management organisations.

      Hristov, D; Ramkissoon, H; Monash University (Elsevier, 21/09/2016)
    • Social involvement and park citizenship as moderators for quality-of-life in a national park

      Ramkissoon, H; Mavondo, F; Uysal, M. S.; Monash University (Taylor and Francis, 17/08/2017)
      This paper contributes to the advancement of quality-of-life research in tourism by examining complex relationships involving direct, mediated, moderated and moderated mediation relationships among the antecedents to quality-of-life. Using a sample of 222 repeat visitors in an Australian national park, the findings indicate positive significant effects of (1) place satisfaction on quality-of-life; (2) place satisfaction on place attachment; (3) place attachment on quality-of-life; (4) park citizenship on place attachment. The findings further support that (5) place attachment mediates the relationship between place satisfaction and quality-of-life; (6) social involvement moderates the relationship between place satisfaction and place attachment; (7) park citizenship moderates the relationship between place satisfaction and place attachment; (8) social involvement moderates the relationship between place attachment and quality-of-life; (9) social involvement moderates the indirect effect of place satisfaction on quality-of-life. Theoretical and practical implications are discussed. Park managers, for example, need to promote on-site marketing and post-visit communication/interpretation, encouraging repeat visits and behavioural change. Message delivery needs to promote a sense of belonging to the park with personal meaning, creating place distinctiveness. Personal actions to promote include signing petitions supporting the park's biodiversity, and other resources, and volunteering to participate in meetings and other direct actions.
    • Social customer relationship management: an integrated conceptual framework

      Dewnarain, S; Ramkissoon, H; Mavondo, F.; Monash University (Taylor and Francis, 15/10/2018)
      In recent years, the concept of customer relationship management (CRM) has undergone a major change from being a strategy that focused solely on establishing financial bonds with customers to one that promotes both transactional and interactional relationships with customers. This has given rise to a new form of CRM which is known as social customer relationship management (SCRM) or CRM 2.0. Hence, this study develops and proposes a conceptual model to address relationships between customer relationship management, social media technologies, customer engagement, positive word of mouth and brand loyalty. This paper brings significant contributions to hospitality CRM literature and marketing communication theory. It serves as a reference for hospitality practitioners who can derive insights on the potential economic advantage such as brand loyalty and consumer behaviour benefits in the form of positive word of mouth which can result from the effective implementation of a SCRM strategy.
    • Role of ethnic cultural events to build an authentic destination image

      Shabnam, S; Choudhury, A; Ramkissoon, H; Monash University (Taylor and Francis, 21/12/2018)
      Local festivals are becoming increasingly important tourist attractions for the sophisticated tourist in quest of new authentic experiences (Ramkissoon and Uysal, 2014; Ramkissoon, 2015, 2016). The extent to which local festivals can grow as a point of attraction for international tourists while ful?lling their social and cultural roles at the national level is an issue of immense importance to social and cultural policymakers and destination marketers. This chapter explores the local festival of ‘Pohela Boishakh’, which is the celebration of the Bengali New Year. It is recognised by UNESCO as ‘Intangible Cultural Heritage of Humanity’ and identified as the largest national event of Bangladesh, a developing economy with crucial geo-political importance in the South Asian region, with substantial economic promises for the local population (UNESCO, 2016). This chapter draws on Getz et al. (2006)’s framework to explore festival stakeholder relationships, especially resource dependency issues, with a view to advancing the application of stakeholder theory to festival tourism, festival management and marketing in an integrated manner. Implications for tourism and event management along with theoretical advances are discussed with suggestions for future research in the field.
    • Transformation of destination leadership networks

      Hristov, D; Minocha, S; Ramkissoon, H; Monash University (Elsevier, 09/10/2018)
      This paper investigates the transformation of a destination leadership network within a new funding and governance landscape for Destination Management Organisations (DMOs) and destinations in England. Current longitudinal evidence into the transformation of destination leadership networks and emergent Distributed Leadership (DL) in the literature domain of DMOs and destinations is thin. This study adopts a longitudinal case study and ego-network Social Network Analysis (SNA) approach, drawing on the perspectives of the founding and current Chief Executive Officers (CEOs) of a DMO coupled with semi-structured expert interviews with policy makers from VisitEngland. Longitudinal data findings provide useful insights into the transformation of DMOs and their wider networks through the enactment of DL in order to cope with change and uncertainty.
    • Y v A Healthcare Trust and the Mental Capacity Act 2005: taking gamete retrieval to the bank

      Cherkassky, Lisa; University of Derby (Sweet & Maxwell, 2019-04)
      Comments on the application in Y v A Healthcare NHS Trust (CP) of the best interests test set out in the Mental Capacity Act 2005 s.4 to the retrieval of sperm from a man suspected of being brainstem dead, and the approach to consent to storage and use in fertility treatment by his wife. Questions whether a construction of best interests which extends to potential wishes is appropriate in the strictly regulated context of assisted conception.
    • South Africa's two track approach to science diplomacy

      Masters, Lesley; University of Johannesburg, South Africa (University of the Free State Press, 2016-06)
      While debate continues around the usefulness of the concept of Science Diplomacy, in practice international scientific relations are already facilitating diplomatic engagement, and diplomatic relations are supporting international scientific engagement. This interaction takes place in the context of the current global knowledge structure where industrialised or developed states are the “producers” of knowledge, and developing states the “consumers”. With science, technology and innovation integral to addressing transnational challenges, this article considers the expanding body of literature, which is primarily from developed states, highlighting the shortfall in understanding the role of developing states in science diplomacy. The article then considers developments in South Africa’s science diplomacy, arguing that Pretoria demonstrates a two-track approach; one that reflects the state’s pursuit of international recognition as a “producer” and exporter of knowledge at the centre of the global knowledge structure; and the second, where a shortfall in capacity and resources has increasingly seen the state as a “consumer” or importer of knowledge in meeting domestic priorities.
    • Theological ethics and interreligious relations: A baptist christian perspective

      Weller, Paul; University of Derby; Coventry University; Regent's Park College, University of Oxford (Stamfli Verlag, Switzerland, 2014-01-01)
    • South Africa’s parliamentary diplomacy and the “African agenda”

      Masters, Lesley; Nganje, Fritz; University of Johannesburg, South Africa (Brill, 2017-02-06)
    • The EU–South Africa strategic partnership: From bilateral to multilateral forums and the strategic value for South Africa

      Masters, Lesley; University of Johannesburg, South Africa (Taylor and Francis, 2017-07-06)
      Strategic partnerships are seen as a means of elevating bilateral relations between two countries, or in the case of the European Union (EU), relations between an intergovernmental organisation and its 10 identified strategic partners. There is a growing body of analysis on the value of these strategic partnerships for the two partner states, yet just what role this partnership has within wider multilateral forums is an area for further discussion. This article explores the role that the EU–South Africa Strategic Partnership plays in shaping engagement between the bilateral partners in multilateral contexts. In reviewing the partnership over the course of its first decade, the article argues that South Africa has increasingly acknowledged its potential value. However, further interrogation on how to manage the complex intersection between bilateral and multilateral relations is called for if the strategic partnership is to be used to optimal effect as a tool of foreign policy. © 2017 The South African Institute of International Affairs.
    • South Africa's post-apartheid foreign policy making and the role of the president

      Masters, Lesley; University of Johannesburg, South Africa (University of South Africa Press, 2017-01)
      Who makes South Africa’s foreign policy? This has been an area of continuous discussion following South Africa’s transition to democracy in 1994. In the foreign policy analysis discourse, considerable attention has been given to the role of the head of state and government in shaping foreign policy, particularly in developed countries. With South Africa’s own President assuming a predominant role in foreign policy, there is a need for further reflection on the impact of this position in foreign policy decision making. Using existing theory and current analysis this article highlights the different approaches adopted by South Africa’s first four democratically elected presidents, from the international statesmanship of Mandela, to the micro-management of Mbeki, the stabiliser role of Motlanthe and the consensus-building to absent leader position of Jacob Zuma. Drawing on Joseph Nye’s discussion of the characterisation of transformational and transactional leadership, this analysis traces the approaches of the different Presidents in shaping South Africa’s foreign policy and international engagement.
    • Religion and belief, equality and inequality in UK higher education

      Weller, Paul; Hooley, Tristram; University of Derby (Routledge, 2016-07-22)
    • IBSA's trilateral constellation and its development fund: Valuable pioneers in development cooperation?

      Masters, Lesley; Landsberg, Chris; University of Johannesburg, South Africa (Taylor and Francis, 2015-10-16)
      With a changing geopolitical landscape following the Northern-induced global financial meltdown, stagnation on global governance reform and failure to reach agreement on issues ranging from trade (Doha Development Round) to climate change (United Nations Convention on Climate Change), the India–Brazil–South Africa (IBSA) Dialogue Forum finds itself at the proverbial crossroads. At this point, with no summit having taken place since 2011, the future of IBSA is uncertain in part because the three IBSA partners have allowed ambivalence and lack of leadership to hold sway. Yet the current fluidity in the international environment has ironically meant that IBSA is more relevant and needed than ever before. IBSA is well placed to play a vital role in arresting the current trajectory of the global governance architecture, particularly when it comes to concerns of development. As this article argues, it is in the area of development cooperation that IBSA has found its niche in demonstrating the possibilities that development diplomacy and South–South cooperation avail, while challenging traditional norm conceptions when it comes to the future of international development financial institutions. Yet the question remains as to how this will be used going forward, as there is little strategic discussion between the trilateral partners on the future of development diplomacy and the IBSA Fund.