• How Influencing Behaviours Can Accelerate the Transition to a Water Sensitive City.

      Ramkissoon, H; Smith, L. D. G; Kneebone, S. C; Monash University (CRC for Water Sensitive Cities, 31/01/2015)
      his Behaviour Assessment Database has been compiled as part of the CRC Water for Sensitive Cities project on 'Accelerating to Water Sensitive Cities by Influencing Behaviour' (Project A2.2). The overarching goal of this research project is to develop and test interventions that seek to change desirable behaviours, primarily in residents, to assist a movement toward water sensitive cities.
    • Visitors' experience, place attachment and sustainable behaviour at cultural heritage sites: a conceptual framework

      Buonincontri, P; Marasco, A; Ramkissoon, H; Monash University (MDPI, 26/06/2017)
      Sustainable tourism research has attracted wide interest from scholars and practitioners. While several heritage sites are mandated to provide optimum visitor satisfaction with increasing competition in the market, managers of heritage sites face growing challenges in striking a balance between consumption and conservation. This calls for promoting more sustainable behaviours among consumers of heritage. This study proposes a conceptualization of sustainable behaviour for heritage consumers. Using the attitude–behaviour relationship underpinned by the Theory of Reasoned Action, it develops and proposes a conceptual framework that integrates visitors’ heritage experiences, their attachment to heritage sites, and their general and site-specific sustainable heritage behaviour and presents their interrelationships as proposed hypotheses. Theoretical contributions and practical implications for heritage site managers are discussed.
    • Samadhi spa & wellness retreat

      Ramkissoon, H; Monash University (Kendall/Hunt Publishing, 23/08/2013)
    • The satisfaction-place attachment relationship: Potential mediators and moderators.

      Ramkissoon, H; Mavondo, F. T; Monash University (Elsevier, 23/05/2015)
      Researchers use place satisfaction as a dependent variable extensively since place has implications for a range of performance measures. This study reverses the relationships suggesting place satisfaction as a useful antecedent to place attachment. Place satisfaction, measured as visitors' summative evaluation of their experience is likely to be more positively associated with place dependence, identity, affect, and social bonding. The findings of this study support this contention and establish that one of the principal mechanisms linking place satisfaction to place attachment is pro-environmental behavioral intention (PEB). The study further finds that gender moderates the relationship between PEB and place attachment. The conditional indirect effect of place satisfaction on place attachment is significant only for male visitors. The article closes with implications of the study for academics and practitioners.
    • Proenvironmental behavior: critical link between satisfaction and place attachment in Australia and Canada

      Ramkissoon, H; Mavondo, F. T.; Monash University (Cognizant Communication Corporation, 23/03/2017)
      This study explores issues of scale equivalence and generalizability in national parks. Visitors' place satisfaction, proenvironmental behavior, and place attachment are measured across two qualitatively distinct populations in Australia and Canada. Techniques employed in this cross-country study bring an important contribution to tourism research. The primary focus is to establish measure equivalence before undertaking hypothesis testing using structural equation modeling on a sample of 339 repeat visitors at the Dandenong Ranges National Park, Australia, and 296 repeat visitors at the Bruce Peninsula National Park, Canada. Results from both samples indicate (a) there is measure equivalence between the Australian and Canadian samples allowing comparability of findings, (b) a positive and significant effect of visitor place satisfaction on proenvironmental behavioral intentions, (c) a significant and positive influence of proenvironmental behavioral intention on place attachment (place identity, place dependence, place social bonding, place affect), and (d) a significant and negative effect of visitor place satisfaction on place social bonding. The main finding relates to the promotion of proenvironmental behaviors among national park users that—in addition to individual benefits—provides environmental sustainability as well as practical benefits for park managers and society.
    • Role of ethnic cultural events to build an authentic destination image

      Shabnam, S; Choudhury, A; Ramkissoon, H; Monash University (Taylor and Francis, 21/12/2018)
      Local festivals are becoming increasingly important tourist attractions for the sophisticated tourist in quest of new authentic experiences (Ramkissoon and Uysal, 2014; Ramkissoon, 2015, 2016). The extent to which local festivals can grow as a point of attraction for international tourists while ful?lling their social and cultural roles at the national level is an issue of immense importance to social and cultural policymakers and destination marketers. This chapter explores the local festival of ‘Pohela Boishakh’, which is the celebration of the Bengali New Year. It is recognised by UNESCO as ‘Intangible Cultural Heritage of Humanity’ and identified as the largest national event of Bangladesh, a developing economy with crucial geo-political importance in the South Asian region, with substantial economic promises for the local population (UNESCO, 2016). This chapter draws on Getz et al. (2006)’s framework to explore festival stakeholder relationships, especially resource dependency issues, with a view to advancing the application of stakeholder theory to festival tourism, festival management and marketing in an integrated manner. Implications for tourism and event management along with theoretical advances are discussed with suggestions for future research in the field.
    • Leadership in destination management organisations.

      Hristov, D; Ramkissoon, H; Monash University (Elsevier, 21/09/2016)
    • IT and Well-Being in Travel and Tourism

      Moisa, Delia; Michopoulou, Eleni; University of Derby (Springer, 2022-10-27)
      Accelerating levels of stress and chronic disease have urged travellers to seek products and experiences that promote a holistic healthy living. However, in the context of increasingly integrated online and offline experiences, where technology does not always work in concert with human nature, tourists are facing the challenge of finding about how to best live a connected life. With travel being one of the most stress- inducing experiences we voluntarily subject ourselves to, tourism players are taking advantage of the latest technology to respond to the travellers’ changing needs and values, by designing innovative experiences that promote overall well-being. This chapter provides a review of the existing research on well-being related to the travel and tourism sector, while focusing on the link with technology advancements, especially the dual perspective of unplugging and intense technology use. As in all great technological revolutions, the digital traveller’s life may potentially unveil a dark side. However, the general consensus is that the positives of using technology within the travel and tourism sector will continue to outweigh the negatives. The chapter focuses on highlighting the different types of technology used to support the traveller’s state of well-being, as well as the role and impact of technology in relation to well-being while travelling.
    • Innovative and Sustainable Food Production and Food Consumption Entrepreneurship: A Conceptual Recipe for Delivering Development Success in South Africa

      Samkange, Faith; Ramkissoon, Haywantee; Chipumuro, Juiliet; Wanyama, Henry; Chawla, Gaurav; University of Derby; University of Johannesburg, Johannesburg 2006, South Africa; Stenden University, Saint Alfred 1142, South Africa; Tshama Green Consultants, Johannesburg 2006, South Africa; University of South Wales, Newport NP20 2BP, UK (MDPI, 2021-10-06)
      Innovative food production and food consumption entrepreneurship can be viewed as a recipe for delivering sustainable development goals to promote economic, human, and community growth among vulnerable and marginalised communities in South Africa (SA). This study critically analyses the trends and related issues perpetuating the development gap between privileged and marginalised communities in SA. It explores the link between innovative food production and food consumption entrepreneurship and underdevelopment based on sustainable development goals (SDGs). The study also generates a conceptual model designed to bridge the development gap between privileged and marginalised communities in SA. Philosophically, an interpretivism research paradigm based on the socialised interpretation of extant literature is pursued. Consistent with this stance, an inductive approach and qualitative methodological choices are applied using a combination of thematic analysis and grounded theory to generate research data. Grounded theory techniques determine the extent to which the literature review readings are simultaneously pursued, analysed, and conceptualised to generate the conceptual model. Research findings highlight the perpetual inequality in land distribution, economic and employability status, social mobility, gender equity, education, emancipation, empowerment, and quality of life between privileged and marginalised societies in SA. Underdevelopment issues such as poverty, unemployment, hunger, criminal activities, therefore, characterise marginalised communities and are linked to SDGs. Arguably, food production and food consumption entrepreneurship are ideally positioned to address underdevelopment by creating job opportunities, generating income, transforming the economic status, social mobility, and quality of life. Although such entrepreneurship development initiatives in SA are acknowledged, their impact remains insignificant because the interventions are traditionally prescriptive, fragmented, linear, and foreign-driven. A robust, contextualised, integrated, and transformative approach is developed based on the conceptual model designed to create a sustainable, innovative, and digital entrepreneurship development plan that will be executed to yield employment, generate income and address poverty, hunger, gender inequity. To bridge the gap between privileged and marginalised societies. The conceptual model will be used to bridge the perpetual development gap between privileged and marginalised societies. In SA is generated. Recommended future research directions include implementing, testing, and validating the model from a practical perspective through a specific project within selected marginalised communities.
    • Place and Post-Pandemic Flourishing: Disruption, Adjustment, and Healthy Behaviors

      Counted, Victor; Cowden, Richard; Ramkissoon, Haywantee; Western Sydney University; Harvard University; University of Derby (Springer, 2021-09-22)
      This book rekindles the well-known connection between people and place in the context of a global pandemic. The chapters are divided into two sections. In the first section, “Place Attachment During a Pandemic,” we review the nature of the COVID-19 pandemic and the extent of its impact on place attachment and human-environment interactions. We examine how restrictions in mobility and environmental changes can have a significant psychological burden on people who are dealing with the effect of place attachment disruption that arises during a pandemic. In the second section, “Adjusting to Place Attachment Disruption During and After a Pandemic,” we focus on adaptive processes and responses that could enable people to adjust positively to place attachment disruption. We conclude the book by discussing the potential for pro-environmental behavior to promote place attachment and flourishing in the aftermath of the COVID-19 pandemic by introducing an integrative framework of place flourishing and exploring its implications for theory, research, policy, and practice.
    • Social Bonding and Public Trust/Distrust in COVID-19 Vaccines

      Ramkissoon, Haywantee; University of Derby, College of Business, Law, & Social Sciences, Derby Business School; UiT, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa (MDPI AG, 2021-09-14)
      COVID-19 vaccine hesitancy has been a growing concern. The pandemic has proved to be very complicated with the mutated virus. The Delta variant is contributing to a surge of cases across the globe. Vaccine hesitancy can be socially contagious, requiring more stringent efforts from policy makers and health professionals in promoting vaccine uptake. Some evidence shows that vaccine acceptance appears to have played an integral role in successfully controlling the pandemic. Vaccination acceptance, however, demands that the public has a good understanding of the vaccine’s benefits in promoting healthier societies and people’s quality of life. Unclear COVID-19 vaccine information can lead to distrust in vaccines and vaccine hesitancy. It is of paramount importance to communicate clear and unbiased vaccine information to the public to encourage vaccine uptake. Word of mouth communication remains important to further promote COVID-19 vaccine uptake in the community. This short paper discusses the role of social bonds and public trust/distrust and word of mouth communication in vaccine decision making.
    • Place Affect Interventions during and post the COVID-19 Pandemic

      Ramkissoon, Haywantee; College of Business, Law & Social Sciences, Derby Business School, University of Derby, UK; UiT, School of Business & Economics, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa (Frontiers, 2021-09-14)
      The COVID-19 health and economic crisis has also brought a rise in people being unable to cope with their existing medical conditions and other issues such as domestic violence, drugs, and alcohol among others. Suicidal tendencies have been on the rise. Feelings of isolation causing emotional distress in place-confined settings have put additional pressure on the healthcare systems demanding that we find additional and complementary means of support for those in need. This is important not only in the current pandemic but also in the post-pandemic world. The goal is to collectively contribute and address the recurring calls for actions to maintain global well-being and public health. An important discussion to bring on the table is the need to promote interventions for people to cope with the pandemic and to adjust to the post-pandemic world. Promoting affective attitudes toward place can foster well-being outcomes. This has important benefits and is of relevance to governments, policymakers, and healthcare professionals in delivering better healthcare equipping people with coping mechanisms both throughout the pandemic and in the long run. However, the key challenge is how to foster these place affect attitudes meeting the changing demands in the post-pandemic world. It is in the middle of a crisis that the conversation needs to start about how to strategically plan for the recovery.
    • Understanding the core elements of event portfolio strategy: lessons from Auckland and Dunedin

      Antchak, Vladimir; Michael, Luck; Tomas, Pernecky; University of Derby; Auckland University of Technology, Auckland, New Zealand (Emerald, 2021-05-17)
      An event portfolio is a vital part of economic and socio-cultural processes designed around the use of public events in cities and destinations around the world. The purpose of this paper is to suggest a new research framework for comparative studies of diverse event portfolio strategies. The discussion in this paper is based on a review of the literature and content analysis of event strategies from two New Zealand cities: Auckland and Dunedin. The paper suggests an empirically tested framework for exploring event portfolios. It entails such dimensions as the event portfolio strategy, event portfolio focus, portfolio objectives and evaluation tools and event portfolio configuration. This exploratory research provides a comparative analysis of diverse portfolio contexts and offers insights on developing sustainable event strategies while considering diverse local contexts. Core conditions and processes shaping event portfolio design and management are evaluated and strategic factors articulated.
    • A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt

      Islam, Salem; Elshwesky, Zakaria; Ramkissoon, Haywantee; University of Technology and Applied Sciences, Salalah, Oman; Alexandria University, Egypt; University of Derby (SAGE, 2021-04-13)
      Drawing on the Situational Crisis Communication theory (SCCT), this study recapitulates the initiatives, practices, and responses of the Egyptian government and chain-managed five-star hotels during the COVID-19 global health pandemic. Subjective and objective content analysis is employed in this study. Subjective content analysis is employed to examine newspapers, magazines, T.V channels, and official pages on Facebook to determine the initiatives and practices adopted by the Egyptian government. Objective content analysis is further used to determine the COVID-19 hospitality practices adopted by 22 chain-managed five-star hotels by examining their official websites. Thematic saturation was attained when observations and analyses exhibited no new themes. Findings indicated that the Egyptian government and chain-managed five-star hotels implemented a number of initiatives and practices focused on financial policies, health and hygiene, workforce and training, marketing, domestic tourism, booking flexibility, cancellation policies, community support, vacations, and contracts. This study contributes to crisis management research by being one of the first studies to explore governments and hotel operations practices and initiatives during the COVID-19 using Egypt as a case study. We discuss the theoretical and practical implications during and post the COVID-19.
    • Social customer relationship management: A customer perspective

      Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix; University of Derby; Curtin Mauritius, Charles Telfair Campus, Mauritius; Monash University, Melbourne, Victoria, Australia (Taylor & Francis, 2021-04-13)
      The availability of many social networking sites such as Facebook, Twitter, YouTube and online review sites such as Trip Advisor has led to the emergence of a new concept known as social customer relationship management (SCRM) or CRM 2.0. This is defined as a business strategy of engaging customers through social media with the goal of building trust and brand loyalty (Greenberg, 2010; Li et al., 2020; Rita & Moro, 2018), SCRM provides traditional customer relationship management for online customers by shifting the focus from a transactional outlook to one that centers on customer experiences (Dewnarain et al., 2019a; Sigala, 2018; Touni et al., 10 2020; Zhang et al., 2019).
    • Crisis Management and Recovery for Events: Impacts and Strategies

      Ziakas, Vassilios; Antchak, Vladimir; Getz, Donald; University of Derby; University of Queensland (Goodfellow Publishers, 2021-04-01)
      Reveals how to effectively manage events in times of crisis, and leveraging events for post-disaster recovery. The volume brings together theoretical and practical insights in order to set up a robust ground for effective crisis management and recovery strategies of events.
    • Application of machine learning to predict visitors’ green behaviours in marine protected areas: evidence from Cyprus

      Rezapouraghdam, Hamed; Akshiq, Arash; Ramkissoon, Haywantee; Cyprus University, Lefkosa, Turkey; Jagiellonian University, Gronostajowa 7, Krakow, Poland; The Arctic University of Norway, Tromsø, Norway; University of Derby; University of Johannesburg, Johannesburg, South Africa (Taylor & Francis, 2021-03-10)
      Interpretive marine turtle tours in Cyprus yields an alluring ground to unfold the complex nature of pro-environmental behavior among travelers in nature-based destinations. Framing on Collins (2004) interaction ritual concept and the complexity theory, the current study proposes a configurational model and probes the interactional effect of visitors’ memorable experiences with environmental passion and their demographics to identify the causal recipes leading to travelers’ sustainable behaviors. Data was collected from tourists in the marine protected areas located in Cyprus. Such destinations are highly valuable not only for their function as an economic source for locals but also as a significant habitat for biodiversity preservation. Using fuzzy-set Qualitative Comparative Analysis (fsQCA), this empirical study revealed that three recipes predict the high score level of visitors’ environmentally friendly behavior. Additionally, an adaptive neuro-fuzzy inference system (ANFIS) method was applied to train and test the patterns of visitors’ pro-environmental behavior in a machine learning environment to come up with a model which can best predict the outcome variable. The unprecedented implications on the use of technology to simulate and encourage pro-environmental behaviors in sensitive protected areas are discussed accordingly.
    • Revisiting Value Co-creation and Co-destruction in Tourism

      Cavagnaro, Elena; Michopoulou, Eleni; Pappas, Nikolaos; NHL Stenden University of Applied Sciences; University of Derby; University of Sunderland (Informa UK Limited, 2021-03-05)
      As COVID-19 has shown in a way unimaginable before it hit, tourism is susceptible to uncertainty and incidents that can directly impact the supply and demand of its discretionary products and services. Before the pandemic, consensus had been reached among practitioners and academics that consumer experience is more important than ever for enterprises as well as destinations, as the sector had become globalized, reached maturity and became highly competitive. Tourism came to a grinding halt due to the pandemic and recovery may take years. Still, the pathway to success (or failure) lies on the overall satisfaction of visitors and tourists, which heavily depends on perceived value; a concept that can be co-created or co-destroyed by the very interaction between all social actors and stakeholders involved. Value creation or destruction is critical not just for traditional supply of and demand for, but also for an array of actors across value and distribution chains (including for example staff and intermediaries across the networks). The special issue’s aim was to assist the better understanding of value co-creation and co-destruction in tourism development by bringing together different perspectives and disciplines. Judging from the diversity of the theoretical perspectives of the articles collected in this issue and the richness of the presented findings the special issue has indeed achieved its aim. Yet some real trends could be distinguished: the relevance of online communication and information; the importance of interpersonal encounters and social interaction for value co-creation and co-destruction in tourism; and the challenges in the design and delivery process of co-created experiences.
    • Augmented reality application for visitor experiences in nature based tourism

      Azizul, Hassan; Ramkissoon, Haywantee; University of Derby; UiT, The Arctic University of Norway; University of Johannesburg, South Africa (CABI, 2021-03)
      There is evidence that the application of Augmented Reality (AR) supports posi-tive visitor experience. As an innovative technology, AR superimposes computer gen-erated imagery on the real world view and continues to attract the attention of re-searchers and practitioners. It is yet underexplored in the nature tourism context, call-ing for more research in the field. The aim of this chapter is to outline the impacts of AR in nature-based tourism. We use the Sundarbans in Bangladesh as a case to il-lustrate the application of AR in a nature-based setting. Data and information were generated both from the relevant literature and in-depth interviews. The respondents were general visitors, tourism service providers and government officials. Respond-ents were selected by purposive sampling and the interviews were audio-recorded and then self-transcribed. A number of tourism service providers were assertive in capitalising the existing lacks in the Sundarbans in terms of business development. The government officials appeared having concerns about diverse issues but were positive in the application of an innovative technology. This study concludes that the application of AR can possibly generate competitive advantages in a nature-based tourism context. AR is proposed as a tool to assist with sustainability initiatives to pro-tect the Sundarban’s resources and provide optimum visitor satisfaction.