Browsing Buxton Centre for Contemporary Hospitality by Authors
Corporate social responsibility at LUX* resorts and hotels: Satisfaction and loyalty implications for employee and customer social responsibilityRamkissoon, Haywantee; Mavondo, Felix; Sowamber, Vishnee; University of Derby, Derby Business School; UiT, School of Business & Economics, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa; Monash University, Melbourne, Victoria, Australia; University of Coventry (MDPI AG, 2020-11-22)Corporate Social Responsibility (CSR) remains a hot topic in management. Yet, little is known about how well managers, employees and consumers are responding to CSR initiatives to align with the 2030 Agenda for Sustainable Development. Underpinned by well-established theories, this study develops a single integrative model of managers’, employees’ and consumers’ CSR. Data were collected from the LUX* group of resorts and hotels located on three Indian Ocean islands: Mauritius, Reunion and the Maldives. Structural equation modelling was employed. Findings reveal: (1) organizational CSR is positively related to employee social responsibility; (2) organizational CSR is negatively associated with customer social responsibility; (3) employee social responsibility is negatively related to customer social responsibility; (4) employee social responsibility is negatively related to customer delight; (5) customer social responsibility is positively related to customer satisfaction; and (6); customer social responsibility is positively related to customer delight. Strategic CSR initiatives with a multi-stakeholder engagement approach are discussed. Keywords: corporate social responsibility; stakeholder engagement; employee; customer satisfaction; loyalty
Perceived social impacts of tourism and quality-of-life: A new conceptual modelRamkissoon, Haywantee; University of Derby, College of Business, Law, & Social Sciences, Derby Business School; UiT, School of Business & Economics, The Arctic University of Norway; University of Johanneshburg, Johannesburg Business School, South Africa (Taylor & Francis, 2020-12-23)Residents’ overall well-being and quality-of-life require a deeper understanding of their perceived social impacts of tourism to determine appropriate management strategies to promote behaviours in support of tourism development. Aligning with the 2030 Agenda for sustainable development, this paper proposes a new framework for residents’ quality-of-life. Bringing together multi-disciplinary evidence from environmental, social and cognitive psychology, political science and tourism, this study critically examines how residents’ perceived social impacts of tourism and their interpersonal trust can make them become more place attached and protect their tourism resources. The framework proposes that residents’ perceived social impacts of tourism exerts a direct influence on residents’ interpersonal trust. It further posits that residents’ perceived social impacts of tourism and their interpersonal trust exert a direct influence on residents’ place attachment. The proposed model further considers place attachment to exert a direct influence on residents’ pro-social and pro-environmental behavioural intentions. Pro-social behaviour is proposed to influence pro-environmental behaviour. Further pro-social and pro-environmental behaviors are proposed to influence residents’ support for tourism development. The framework then considers residents’ support for tourism development to exert a direct influence on residents’ overall quality-of-life. The theoretical contributions, practical implications for sustainable community tourism and sustainable tourism in general and the limitations of the study are discussed.