• Customer integration and operational performance: The mediating role of information quality

      Chavez, Roberto; Yu, Wantao; Gimenez, Cristina; Fynes, Brian; Wiengarten, Frank; University College Dublin, Dublin; Universidad Diego Portales, Chile; University of Kent; Ramon Llull University, Barcelona, Spain (Elsevier, 2015-10-18)
      Much supply chain integration literature tends to be biased towards its positive impact on operational performance. However, inconclusive results demand investigation of the mechanisms through which supply chain integration can lead to superior operational performance. The purpose of this study is to identify empirically the mediating role of information quality on the relationship between customer integration and operational performance, and the direct relationship between customer integration and operational performance. The study is based on a questionnaire sent to 228 manufacturing companies in the Republic of Ireland, and the relationships between the constructs are analyzed through regression analysis. The results indicate that information quality partially mediates the relationship between customer integration and quality, delivery and flexibility. Further, information quality was found to fully mediate the relationship between customer integration and cost.
    • Green human resource management and environmental cooperation: An ability-motivation-opportunity and contingency perspective

      Yu, Wantao; Chavez, Roberto; Feng, Mengying; Wong, Chee Yew; Fynes, Brian; University of Roehampton; winburne University of Technology, Hawthorn, Victoria, 3122, Australia; Chongqing Jiaotong University Xufu Dadao, Nanan District, Chongqing, China; University of Leeds; University College Dublin (Elsevier, 2019-06-18)
      This study examines the value of green human resource management (GHRM) in supporting environmental cooperation with customers and suppliers, and the moderating roles of internal green supply chain management (GSCM). A survey of 126 automobile manufacturers in China is analysed using moderated regression analysis, based on a proposed conceptual model grounded in ability–motivation–opportunity (AMO) theory and contingency theory (CT). The results reveal that GHRM is significantly and positively related to environmental cooperation with customers and suppliers, and that the relationships are significantly moderated by internal GSCM. HRM practitioners are advised to develop GHRM practices that provide training (ability), incentive (motivation), and conductive environment (opportunity) to help implement environmental collaboration, while SCM practitioners may improve internal GSCM to strengthen the effects of GHRM. This study clarifies key GHRM practices that contribute to GSCM, and advances related research by developing and testing an overarching model to explain such synergies and the moderating role of internal GSCM.
    • Internal lean practices and performance: The role of technological turbulence.

      Chavez, Roberto; Yu, Wantao; Jacobs, Mark; Wiengarten, Frank; Lecuna, Antonio; Fynes, Brian; University College Dublin; Universidad Diego Portales; University of East Anglia; University of Dayton; et al. (Elsevier, 2014-10-18)
      Drawing upon resource dependence theory, this study investigates the linkages from supplier partnership and customer relationship to internal lean practices. Furthermore, this study investigates the linkages from internal lean practices (ILP) to operational performance and organizational performance, and assesses the contingency perspective of these relationships with respect to technological turbulence. The study is based on a questionnaire sent to 228 manufacturing companies in the Republic of Ireland, and the relationships proposed analyzed with structural equation modeling and OLS regression. The results reveal the importance of supply chain relationships, in particular through supplier partnership and customer relationship, in that they are positively associated with ILP. Further, the study finds that ILP are positively associated with both operational and organizational performance. This study also adds to the understanding of the circumstances under which ILP impact performance in that technological turbulence was found to negatively moderate the linkages between ILP and operational performance and ILP and organizational performance. While lean practices can stimulate improved operational and organizational performance, this relationship is not monotonic and is timely to consider the rate of technological change at the time of implementing lean manufacturing.