Effect of the building maintenance and resource management through user satisfaction of maintenance.

Hdl Handle:
http://hdl.handle.net/10545/622705
Title:
Effect of the building maintenance and resource management through user satisfaction of maintenance.
Authors:
Pontan, Darmawan; Surjokusumo, Surjono; Johan, Johny; Hasyim, Cholil; Setiawan, M. Ikhsan; Ahmar, Ansari Saleh; Harmanto, Dani ( 0000-0001-5115-1472 )
Abstract:
PD Pasar Jaya manages 153 markets spread across Jakarta. Market building is a place of public services, in order to provide excellent service to the community, it is important to maintain it properly. Maintenance management of PD Pasar Jaya is still far from the expected. The purpose of this study was to determine the effect of directly and indirectly from the condition of the building and maintenance re-sources to user satisfaction through maintenance management. The research method is by taking a sample of 14 buildings market, then use the check list building condition assessment visually and dissemination of survey questionnaires to 216 respondents, namely the market manager, the kiosk, and visitors. The questionnaire consisted of four variables: the condition of the building (X1), maintenance resources (X2), as an variable, independent maintenance management (Y) as variable, an intervening while user satisfaction (Z) as the dependent variable. Furthermore, assessment data is processed by the descriptive analysis of the building, while the questionnaire survey data processed by path analysis using linear regression with SPSS ver. 22. The results of assessment of 14 buildings is a market average of 78 of the highest value of 100, this means that the condition of the building is being with only minor damage. The total yield of the influence of the condition of the building (42.38%) and maintenance resources (25.01%) towards satisfaction of a user through mainte-nance management (1.26%) is 68.65%
Affiliation:
Tarumanagara University; Trisakti University; Darul Ulum University; Narotama University; Universitas Negeri Makassar; University of Derby
Citation:
Pontan, D. et al (2018) 'Effect of the building maintenance and resource management through user satisfaction of maintenance.', International Journal of Engineering & Technology, 7 (2), pp. 462-465.
Publisher:
Science Publishing Corporation
Journal:
International Journal of Engineering & Technology
Issue Date:
2018
URI:
http://hdl.handle.net/10545/622705
DOI:
10.14419/ijet.v7i2.11247
Additional Links:
https://www.sciencepubco.com/index.php/ijet/article/view/11247
Type:
Article
Language:
en
ISSN:
2227524X
Sponsors:
N/A
Appears in Collections:
Department of Mechanical Engineering & the Built Environment

Full metadata record

DC FieldValue Language
dc.contributor.authorPontan, Darmawanen
dc.contributor.authorSurjokusumo, Surjonoen
dc.contributor.authorJohan, Johnyen
dc.contributor.authorHasyim, Cholilen
dc.contributor.authorSetiawan, M. Ikhsanen
dc.contributor.authorAhmar, Ansari Salehen
dc.contributor.authorHarmanto, Danien
dc.date.accessioned2018-04-27T11:21:22Z-
dc.date.available2018-04-27T11:21:22Z-
dc.date.issued2018-
dc.identifier.citationPontan, D. et al (2018) 'Effect of the building maintenance and resource management through user satisfaction of maintenance.', International Journal of Engineering & Technology, 7 (2), pp. 462-465.en
dc.identifier.issn2227524X-
dc.identifier.doi10.14419/ijet.v7i2.11247-
dc.identifier.urihttp://hdl.handle.net/10545/622705-
dc.description.abstractPD Pasar Jaya manages 153 markets spread across Jakarta. Market building is a place of public services, in order to provide excellent service to the community, it is important to maintain it properly. Maintenance management of PD Pasar Jaya is still far from the expected. The purpose of this study was to determine the effect of directly and indirectly from the condition of the building and maintenance re-sources to user satisfaction through maintenance management. The research method is by taking a sample of 14 buildings market, then use the check list building condition assessment visually and dissemination of survey questionnaires to 216 respondents, namely the market manager, the kiosk, and visitors. The questionnaire consisted of four variables: the condition of the building (X1), maintenance resources (X2), as an variable, independent maintenance management (Y) as variable, an intervening while user satisfaction (Z) as the dependent variable. Furthermore, assessment data is processed by the descriptive analysis of the building, while the questionnaire survey data processed by path analysis using linear regression with SPSS ver. 22. The results of assessment of 14 buildings is a market average of 78 of the highest value of 100, this means that the condition of the building is being with only minor damage. The total yield of the influence of the condition of the building (42.38%) and maintenance resources (25.01%) towards satisfaction of a user through mainte-nance management (1.26%) is 68.65%en
dc.description.sponsorshipN/Aen
dc.language.isoenen
dc.publisherScience Publishing Corporationen
dc.relation.urlhttps://www.sciencepubco.com/index.php/ijet/article/view/11247en
dc.subjectBuilding damageen
dc.subjectBuilding maintenanceen
dc.subjectPublic servicesen
dc.titleEffect of the building maintenance and resource management through user satisfaction of maintenance.en
dc.typeArticleen
dc.contributor.departmentTarumanagara Universityen
dc.contributor.departmentTrisakti Universityen
dc.contributor.departmentDarul Ulum Universityen
dc.contributor.departmentNarotama Universityen
dc.contributor.departmentUniversitas Negeri Makassaren
dc.contributor.departmentUniversity of Derbyen
dc.identifier.journalInternational Journal of Engineering & Technologyen
All Items in UDORA are protected by copyright, with all rights reserved, unless otherwise indicated.