Implementing diversity management in retailing: exploring the role of organisational context

Hdl Handle:
http://hdl.handle.net/10545/621021
Title:
Implementing diversity management in retailing: exploring the role of organisational context
Authors:
Foster, Carley ( 0000-0003-2462-5155 )
Abstract:
Diversity management is a means of managing customer and employee differences for the benefit of the organisation. This qualitative study considers how contextual factors influence diversity management implementation in different retailing environments. Exploratory research was conducted in three SBUs of a UK retailing group: the UK high street SBU, the US operations and the online SBU. Despite different cultural, legal and historical differences between the UK and US, these factors did not lead to significantly different ways of dealing with diversity in the UK high street and US businesses. Instead the extent to which individual differences were recognised was influenced by the selling environment and the retailer’s size and structure. The paper recommends that retailer’s need to develop a ‘home-grown’ approach to diversity management that acknowledges their organisational context.
Affiliation:
Nottingham Trent University
Citation:
FOSTER, C., 2005. Implementing diversity management in retailing: exploring the role of organisational context. International Review of Retail, Distribution and Consumer Research, 15 (4), pp. 471-487.
Publisher:
Routledge (Taylor & Francis Group)
Journal:
International Review of Retail, Distribution and Consumer Research
Issue Date:
2005
URI:
http://hdl.handle.net/10545/620780; http://hdl.handle.net/10545/621021
DOI:
10.1080/09593960500197693
Additional Links:
http://irep.ntu.ac.uk/2928/; http://dx.doi.org/10.1080/09593960500197693
Type:
Article
ISSN:
0959-3969
Appears in Collections:
Centre for Business Improvement

Full metadata record

DC FieldValue Language
dc.contributor.authorFoster, Carleyen
dc.date.accessioned2016-11-09T12:52:24Z-
dc.date.accessioned2016-11-22T16:38:05Z-
dc.date.available2016-11-22T16:38:05Z-
dc.date.issued2005en
dc.identifier.citationFOSTER, C., 2005. Implementing diversity management in retailing: exploring the role of organisational context. International Review of Retail, Distribution and Consumer Research, 15 (4), pp. 471-487.en
dc.identifier.issn0959-3969en
dc.identifier.doi10.1080/09593960500197693en
dc.identifier.urihttp://hdl.handle.net/10545/620780-
dc.identifier.urihttp://hdl.handle.net/10545/621021-
dc.description.abstractDiversity management is a means of managing customer and employee differences for the benefit of the organisation. This qualitative study considers how contextual factors influence diversity management implementation in different retailing environments. Exploratory research was conducted in three SBUs of a UK retailing group: the UK high street SBU, the US operations and the online SBU. Despite different cultural, legal and historical differences between the UK and US, these factors did not lead to significantly different ways of dealing with diversity in the UK high street and US businesses. Instead the extent to which individual differences were recognised was influenced by the selling environment and the retailer’s size and structure. The paper recommends that retailer’s need to develop a ‘home-grown’ approach to diversity management that acknowledges their organisational context.en
dc.publisherRoutledge (Taylor & Francis Group)en
dc.relation.urlhttp://irep.ntu.ac.uk/2928/en
dc.relation.urlhttp://dx.doi.org/10.1080/09593960500197693en
dc.titleImplementing diversity management in retailing: exploring the role of organisational contexten
dc.typeArticleen
dc.contributor.departmentNottingham Trent Universityen
dc.identifier.journalInternational Review of Retail, Distribution and Consumer Researchen
dc.identifier.volume15en
dc.identifier.issue4en
dc.identifier.pages471-487en
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