Hdl Handle:
http://hdl.handle.net/10545/601224
Title:
Managing Reverse Exchanges in Service Supply Chains
Authors:
Kumar, Vikas; Amorim, Marlene ( 0000-0002-0901-0614 ) ; Bhattacharya, Arijit ( 0000-0001-5698-297X ) ; Garza-Reyes, Jose Arturo ( 0000-0002-5493-877X )
Abstract:
Purpose - This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains; discuss key issues associated to the management of reverse service flows; and suggest directions for research for developing the knowledge for management of reverse flows in service contexts. Design/Methodology/Approach - This study first provides an overview of the theoretical background which supports the identification and the characterization of the flows, and the reverse flows, involved in service production. A short summary of each paper accepted in this special issue is also provided to give readers an overview of the various issues around reverse exchanges in service supply chains that authors have attempted to address. Findings - In this study we identify distinct types of reverse flows in services production building on the analysis of the characteristics of service production and delivery reported in the literature. Our discussion highlights the fact that service supply chains can be quite diverse in the type of exchanges of inputs and outputs that take place between customers and providers, showing that often there can be substantial flows of items to return. In particular, and differently from manufacturing contexts, we highlight that in service supply chains providers might need to handle bi-directional reverse flows. Research limitations/implications - The lack of research on reverse service supply chains is to a great extent a consequence of dominant paradigms which often identify the absence of physical product flows as a key distinguishing feature of service supply chains, and therefore lead to the misbelief that in services there is nothing to return. This special issue therefore aims to clarify this misunderstanding through the limited selection of eight papers that address various issues around reverse exchanges in service supply chains. Originality/value - While theoretical and empirical research in supply chain is abundant, management of reverse exchanges in service supply chain is sparse. In this special issue we aim to provide a first contribution to understand how the characteristics of service production raise new issues for the management of reverse flows in service supply chains, and to foster the development of adequate management strategies.
Affiliation:
Centre for Supply Chain Improvement, The University of Derby
Citation:
Kumar, V., Amorim, M., Bhattacharya, A.,Garza-Reyes, J.A. (2015), "Managing reverse exchanges in service supply chains", Supply Chain Management: An International Journal. Vol. 21 Issue: 2, pp.157-165, doi: 10.1108/SCM-12-2015-0467
Publisher:
Emerald
Journal:
Supply Chain Management: An International Journal
Issue Date:
18-Dec-2015
URI:
http://hdl.handle.net/10545/601224
DOI:
10.1108/SCM-12-2015-0467
Additional Links:
http://emeraldgrouppublishing.com/products/journals/journals.htm?id=scm
Type:
Article
Language:
en
Series/Report no.:
Vol. 21; Issue 2
ISSN:
1359-8546
Appears in Collections:
Centre for Supply Chain Improvement

Full metadata record

DC FieldValue Language
dc.contributor.authorKumar, Vikasen
dc.contributor.authorAmorim, Marleneen
dc.contributor.authorBhattacharya, Arijiten
dc.contributor.authorGarza-Reyes, Jose Arturoen
dc.date.accessioned2016-03-11T15:29:58Zen
dc.date.available2016-03-11T15:29:58Zen
dc.date.issued2015-12-18en
dc.identifier.citationKumar, V., Amorim, M., Bhattacharya, A.,Garza-Reyes, J.A. (2015), "Managing reverse exchanges in service supply chains", Supply Chain Management: An International Journal. Vol. 21 Issue: 2, pp.157-165, doi: 10.1108/SCM-12-2015-0467en
dc.identifier.issn1359-8546en
dc.identifier.doi10.1108/SCM-12-2015-0467en
dc.identifier.urihttp://hdl.handle.net/10545/601224en
dc.description.abstractPurpose - This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains; discuss key issues associated to the management of reverse service flows; and suggest directions for research for developing the knowledge for management of reverse flows in service contexts. Design/Methodology/Approach - This study first provides an overview of the theoretical background which supports the identification and the characterization of the flows, and the reverse flows, involved in service production. A short summary of each paper accepted in this special issue is also provided to give readers an overview of the various issues around reverse exchanges in service supply chains that authors have attempted to address. Findings - In this study we identify distinct types of reverse flows in services production building on the analysis of the characteristics of service production and delivery reported in the literature. Our discussion highlights the fact that service supply chains can be quite diverse in the type of exchanges of inputs and outputs that take place between customers and providers, showing that often there can be substantial flows of items to return. In particular, and differently from manufacturing contexts, we highlight that in service supply chains providers might need to handle bi-directional reverse flows. Research limitations/implications - The lack of research on reverse service supply chains is to a great extent a consequence of dominant paradigms which often identify the absence of physical product flows as a key distinguishing feature of service supply chains, and therefore lead to the misbelief that in services there is nothing to return. This special issue therefore aims to clarify this misunderstanding through the limited selection of eight papers that address various issues around reverse exchanges in service supply chains. Originality/value - While theoretical and empirical research in supply chain is abundant, management of reverse exchanges in service supply chain is sparse. In this special issue we aim to provide a first contribution to understand how the characteristics of service production raise new issues for the management of reverse flows in service supply chains, and to foster the development of adequate management strategies.en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.ispartofseriesVol. 21en
dc.relation.ispartofseriesIssue 2en
dc.relation.urlhttp://emeraldgrouppublishing.com/products/journals/journals.htm?id=scmen
dc.subjectManagement scienceen
dc.subjectOperationsen
dc.titleManaging Reverse Exchanges in Service Supply Chainsen
dc.typeArticleen
dc.contributor.departmentCentre for Supply Chain Improvement, The University of Derbyen
dc.identifier.journalSupply Chain Management: An International Journalen
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